Systems Analyst

Essential Duties & Responsibilities

Technical Innovation

• Demonstrate a deep understanding of supported system(s) including their technical capabilities and integration points.

• Collaborate with product teams and functional users to design creative scalable technical solutions.

• Develop and implement system enhancements that maximize value from our technology investments.

• Continually assess system architecture technical specifications and emerging tools toidentifyopportunities for process and system improvements.

Application Enablement

• Translate business needs into clear technical requirements and specifications.

• Validate that proposed or developed technical solutions fully meet functional requirements.

• Partner with product teams to ensure technical considerations are incorporated into planning operations and roadmaps.

• Understandendtoendbusiness processes and their system implications across multiple functional areas.

• Ensure enterprise systems follow industry standards and best practices for security compliance and data privacy.

• Participate inoncallrotation to support critical systems and provideafterhours assistancewhen needed.

Issue Resolution & Support

• Configure and support enterprise applications to meet defined functional needs.

• Execute detailedapplicationtroubleshooting root cause analysis and issue resolution.

• Ensure service quality in alignment with established SLAs and operational expectations.

• Collaborate across teams toleverageshared technology services and best practices.

• Build andmaintainstrong relationships with functional users to support adoption satisfaction and continuous improvement.

Education & Experience

• Bachelors degree in Information Systems MIS Computer Science Business or related field or equivalent experience.

• 3 years of technical experience supporting enterprise-class applications.

• Experience with Dynamics 365 Finance & Operations (D365 F&O) or another enterprise ERP system (SAP Oracle NetSuite etc.) strongly preferred.

• Exposure to supporting functional business areas such as Finance Supply Chain Procurement or Manufacturing is a plus.

• Experience with Agile/Scrum methodologies preferred.

Knowledge Skills & Abilities

• Ability to articulate technical concepts clearly to nontechnical business users.

• Strong foundationin application development concepts database technologies and data structures.

• Proficiencywith Microsoft Office and standard business productivity tools.

• Excellent analytical andproblemsolvingskills with strong attention to detail.

• Ability to manage multiple priorities in afastpacedenvironment.

• Strong organizationfollowthrough and documentation skills.

• Excellent interpersonal verbal and written communication skills.

• Ability to build rapport with internal and external stakeholders and handle complex situations with confidence tact and professionalism.

• Flexible and adaptable with the ability to work under pressure and meet deadlines.

• Strong teamplayer with a commitment to delivering solutions that support organizational success.

• Ability to understand troubleshoot and enhance ERP business processes integrations workflows and security models.

Preferred ERP-Related Qualifications (Highly Valuable)

• Handson experience configuring or supporting D365 F&O modules (Finance Supply Chain Commerce or related areas).

• Familiarity with ERP integrations batch jobs data entities and workflow configuration.

• Understanding ofERP security roles data management and upgrade or release processes.