One Stop Counselor One Stop Student Services UTK

The Office of One Stop Student Services at the University of Tennessee Knoxville (UTK) invites applications and nominations for our One Stop Counselor position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education fostering a diverse and inclusive academic environment and improving the recruitment and graduation of our students.The University of Tennessee Knoxville has been ranked by Forbes as one of Americas best large employers as recognized on the 2025 list.

The minimum starting salary for this position is$45000. Final compensation will be determined based on the candidates qualifications and experience.

This is an on-campus position with some hybrid/remote work schedule flexibility.

Hiring for multiple positions.

This position is part of the centralized team within One Stop Student Services that provides a student-focused approach to quality service in order to provide an exceptional seamless service experience that supports student success and institutional goals of recruitment retention and graduation. The position is cross-trained to provide front-line support to students (prospective current former alumni) parents/families and other campus community members in the areas of Undergraduate Admissions University Registrar Financial Aid and Scholarships and the Bursar. The position will be able to answer questions of significant breadth and depth related to the offices as well as facilitate transactions. This position is the first level of student contact where personal interaction and problem solution begins providing general information and inquiries acting as a triage for complex enrollment issues solving end to end issues and elevation complex issues to the appropriate specialists in the office that support One Stop.

Required Education and Experience:

High School diploma and 5 years of customer service experience or

Associate degree and 3 years of customer service experience or

Bachelors degree and 1 year of customer service experience.

Required Knowledge Skills and Abilities:

Exceptional customer service skills and knowledge of basic service etiquette

Exceptional oral and written communication skills; public speaking skills

Ability to write clearly concisely and correctly

Ability to engage and interact effectively with people of all ages and diverse backgrounds

Ability to work as a team member

Ability to analyze and interpret data and make independent decisions; responsible for decisions

Ability to attend meetings events functions on and off campus and work weekends and evenings as required

Ability to meet expectations in a fast-paced dynamic customer-oriented environment

Highly motivated focused and results-oriented

Preferred Education and Experience:

Bachelors degree and 1 year of customer service experience.

Experience in higher education specifically areas of enrollment admissions financial aid registrar and bursar/student accounts.

Preferred Knowledge Skills and Abilities:

Knowledge of higher education enrollment services and student development

Knowledge of the University of Tennessee Knoxville including institutional and unit policies procedures and processes

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

Generouspaid leave accruing up to 24 days of vacation and 12 days of sick leave annually plus 14 paid holidays and administrative closing days

Flexible work arrangements offering a hybrid schedule to most team members

Educationbenefitsfor employees and their dependents at UT System campuses

Retirementand deferred compensation plans including 401(k) 403(b) etc.

Comprehensive medical dental and visioninsuranceplans

Employeediscountsto attractions services and goods

The Division

TheEnrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions International Recruitment Transfer Center One Stop Student Services Financial Aid and Scholarships the Center for Financial Wellness University Registrar Pre-college Research Excellence Programs EM Research & Analytics EM Communications and EM Operations. The Division of Enrollment Management is committed to ourVision Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee Knoxvilleis the state of Tennessees flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers serving our state and nation is key to our mission. UT enrolls over 35000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellors Cabinet and theirPrinciples for Engagement the University of Tennessee Knoxville builds and supports an inclusive community that provides opportunities to lead serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community:Nestled in the foothills of the Great Smoky Mountains Knoxville has a metropolitan statistical area population of more than 850000 people. We enjoy a dynamic culture that includes numerous theaters and museums a vibrant and diverse music scene including a symphony orchestra and an opera company world-class restaurants numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River the Knoxville area boasts wonderful year-round water activities including boating fishing and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville Nashville Atlanta and the Great Smoky Mountains and a days drive to Memphis Chicago and Washington D.C.

For full consideration applicants should submit a cover letter detailing relevant experience along with a resume and the name e-mail address and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.