Network Coordinator
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
About HIVED
At HIVED were steamrolling forward as one of Europes fastest growing startups and our momentum shows no signs of slowing.
Based in London we are a climate and logistics start-up building the first sustainable parcel delivery network at scale powered by a 100% electric an ever-growing industry where unreliable service has long been the norm HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis Nespresso Uniqlo H&M brands and more we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut Bain HelloFresh ASOS Apple and Google employees and we are backed by some of Europes leading investors and VCs in climate-tech logistics and mobility including Planet A Ventures Maersk Growth Pale Blue Dot VC Eka Ventures NordicNinja VC and the British government. Were passionate about driving innovation and redefining the future of delivery.
Role Overview
As a Network Operations Associate you will be at the heart of our middle-mile transportation operations executing the day-to-day movement of parcels with precision and efficiency. You will handle routing tracking carrier coordination and exception management in a dynamic fast-paced environment ensuring seamless parcel flow across the network. You thrive on accuracy and adaptability maintaining high standards of data integrity and compliance while contributing positively to team performance. This is a foundational operational role focused on reliable execution building essential skills in logistics and supporting the teams delivery of on-time cost-effective service.
Responsibilities
Execute daily middle-mile transportation tasks (routing tracking carrier coordination exception handling) accurately and on time
Ensure all parcels are collected documented and handed over correctly at each stage of the middle-mile journey
Escalate operational issues promptly and provide clear factual updates to Supervisors
Be first point of call for on the road issues for our collection drivers and proactively work with them to resolve issues.
Work with our partners at third party warehouses or operators to ensure clear bidirectional information flows
Maintain accurate system updates and ensure data integrity for every movement
Support peak periods by flexibly working extended hours or different shifts when required
Adhere strictly to safety compliance and carrier performance standards
Requirements
Strong willingness to learn and a proactive attitude toward personal development
Ability to thrive in a fast-paced constantly changing environment
Excellent written and spoken English for clear communication with carriers sites and internal teams
Good attention to detail and a disciplined approach to following processes ability to identify risks and escalate as needed
Reliable team player who contributes positively to shift morale
Basic proficiency in Google Sheets/Excel and operational systems
Minimum 1 year experience in logistics transport or warehousing (preferred but not essential)
How we reward our team
Dynamic working environment with a diverse and driven team
Huge opportunity for learning in a high growth environment with progression opportunities based on success in the role
On 4-on 3-off shift pattern you are entitled to the equivalent of 20 days paid holiday plus public holidays
1 Birthday Day Off 2 Tenure-Based Additional Days Off
Subsidised Private Medical Insurance including dental vision & mental health therapy
Bi-annual performance reviews and tailored development plans
Annual compensation review
Team lunch provided once a week
Quarterly team socials and annual sports day (HIVED Olympics)
Enhanced maternity/paternity/adoption policy as day 1 right
Community volunteer days
Cycle to work scheme
Dog friendly office and depots
MacBook Air or Windows Laptop (depending on your preference)
Want to learn more
Meet the team in 60 seconds: Behind the scenes with HIVED
We are named as UK StartUp of the Year 2024
Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
Check the Impact Report 2024
Keep up with HIVED here
Key Skills
- IDS
- Network Support
- Tcp/IP
- LAN
- Computer Networking
- Windows
- TCP
- Perl
- Telecommunication
- Operating Systems
- Juniper
- Dns
About Company
HIVED is the first customer-centric, tech-enabled parcel delivery company designed for ecommerce. With a 100% electric fleet and commitment to an exceptional delivery experience, HIVED is setting a new delivery standard for ecommerce brands and consumers.HIVED has already delivered mi ... View more
