Customer Success Associate (35,000 40,000) at VC-backed health tech startup

This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jacks network

The next step is to speak to Jack.

Customer Success Associate

Salary: 35000 - 40000

Company Description: VC-backed health tech startup

Job Description:
As a Customer Success Associate you will own the end-to-end implementation of a patient engagement platform ensuring seamless adoption for clinical research customers. Reporting to the COO you will bridge the gap between technical and commercial teams to drive product configuration manage deployments and maintain high-quality training materials for global research sites.

Location: London UK

Why this role is remarkable:

• Direct access to founders and a seat at the table in a high-growth startup environment where your contributions shape the products future.

• Join a well-funded venture backed by top-tier VCs focused on solving critical bottlenecks in the multi-billion dollar clinical research industry.

• Significant career growth potential as you transition from managing individual implementations to helping build out the customer success function from the ground up.

What you will do:

• Manage the end-to-end deployment lifecycle from initial application configuration and testing to patient-facing rollout.

• Act as the primary technical and operational point of contact for clients providing ongoing support and triaging incoming requests.

• Collaborate with technical and commercial teams to ensure client feedback is prioritised in the product development roadmap.

The ideal candidate:

• 1-2 years of experience in a client-facing role such as customer success or account management within a technology company.

• Educational background in a scientific or technical discipline with strong organizational and relationship management skills.

• Experience or a strong interest in the digital health or clinical trials sector with a passion for improving patient experiences.

Who are Jack & Jill
Ok Ill go first. Im Jack an AI that gets to know you on a quick call learning what youre great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up supporting you with applications interview prep and moral support.

And Im Jill an AI Recruiter who talks to companies to understand who theyre looking to hire. Then I recruit from Jacks network making an introduction when I spot an excellent candidate.

Next steps
Step 1. Visit our website.
Step 2. Click Talk to Jack.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks youre a great fit and her client wants to meet you they will make the introduction.
Step 6. If not Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isnt a trick. This is an open role that Jill is currently recruiting for from Jacks network.
Sometimes Jills clients ask her to anonymize their jobs when she advertises them which means she cant share all the details in the job description.
We appreciate this can make them look a bit suspect but there isnt much we can do about it.

Give Jack a spin! You could land this role. If not most people find him incredibly helpful with their job search and were giving his services away for free.

Required Experience:

IC