Construction Coordinator

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• Administer all insurance-managed and SERVPRO program reconstruction assignments through XactAnalysis Contractor Connection-JobTrack WorkCenter and DASH.
• Perform daily intake review of new assignments validate data accuracy confirm scope clarity and ensure correct project routing and ownership.
• Maintain real-time tracking documentation and reporting of project status delays and milestone completions.
• Enter and maintain progress notes in all applicable systems including schedule updates material lead times selection decisions approvals and installation timelines.
• Identify and document pre-project or active project delays and initiate POMS Exception Requests when required via Contractor Connection.
• Coordinate with Project Managers to validate timeline expectations milestone confirmations material needs customer selections and compliance alignment.
• Maintain structured and documented communication with customers insurance carriers Contractor Connection SERVPRO corporate partners and internal stakeholders to reinforce program expectations and standards.

• Serve as the primary administrative point of coordination between field leadership internal departments insurance programs subcontractors and customers.
• Manage all written communication with professionalism clarity urgency and documentation discipline via email and system-logged correspondence.
• Support scheduling material procurement selections subcontractor coordination customer communication and administrative needs as assigned by Project Managers or the Construction Manager.
• Coordinate customer material selections approvals and decision timelines to prevent schedule impact.
• Initiate purchase orders subcontractor work orders and material requisitions as directed ensuring budget and scope alignment
• Support customer satisfaction and ensure communication timelines align with program standards.

• Upload organize and classify all required project documentation approvals photos and compliance artifacts in DASH and supporting program platforms under proper project folders and categories.
• Perform pre-submission file audits to ensure all reconstruction job files meet Servpro corporate and insurance-program audit standards.
• Maintain reconcile and validate Excel-based tracking logs for assignments approvals exceptions milestone completions payment timelines and compliance activity.
• Ensure milestone alignment and synchronization across DASH WorkCenter and all program platforms to maintain data integrity.
• Validate estimate approval documentation via verbal confirmation and written record daily.

• XactAnalysis: Monitor assignments verify estimate approvals enter communication notes update project statuses and confirm workflow accuracy.
• Contractor Connection / JobTrack: Review compliance reporting update milestones document delay causation and track progress indicators.
• WorkCenter: Perform self-audits update job snapshots ensure milestone accuracy and maintain consistent timestamps with DASH.
• DASH: Maintain project records assign tasks update scheduling milestones track material and subcontractor coordination document approvals and ensure cross-platform data consistency.

• Support subcontractor onboarding W9/COI compliance documentation requirements schedule coordination and program performance tracking.
• Validate vendor compliance documentation approvals and schedule commitments to protect program KPIs.
• Assist Project Managers with vendor communication scope clarifications scheduling confirmations and documentation collection.

• Start each day reviewing Contractor Connection JobTrack Compliance Reports and XactAnalysis dashboards.
• Update all active assignments with new progress notes verified milestones approvals and compliance records.
• Engage Project Managers for outstanding selections approvals milestone confirmations or file updates.
• Maintain audit-ready documentation logs approvals and timestamps at all times.
• Perform and document daily estimate approval follow-ups via verbal confirmation and written record.
• Ensure estimate approvals are logged daily in DASH and supporting platforms.
• Monitor project escalation flags and documentation gaps notifying leadership of risks impacting compliance or schedule.
• Assist with materials lead-time tracking and proactively coordinate updates to prevent milestone or agreement failure.
• Support customer communication to ensure responsiveness aligns with executive-level service expectations and program standards.
• Validate subcontractor schedule commitments and insurance compliance documentation to mitigate program KPI impact.
• Support change-order documentation and approval tracking as assigned by Project Managers or the Construction Manager.
• Assist in department operational improvements including template creation milestone standards compliance workflows and administrative process enhancements.

• Advanced organizational and administrative discipline with uncompromising attention to detail.
• Ability to manage high-volume multi-system reconstruction assignments in a deadline-driven environment.
• Executive-level written and verbal communication skills with a structured professional and urgent delivery style.
• Proficiency in Microsoft Excel Outlook XactAnalysis Contractor Connection-JobTrack WorkCenter and DASH.
• Strong comprehension of construction sequencing reconstruction documentation insurance program compliance program KPIs and audit standards.

• Maintain strict compliance with SERVPRO corporate standards and Contractor Connection program requirements.
• Ensure all project milestones documentation logs approvals and communication records are accurate current and audit-ready.
• Complete daily and weekly compliance reviews and resolve all alerts or documentation gaps promptly.
• Demonstrate professionalism reliability proactive ownership and cross-functional collaboration.
• Escalate compliance scheduling or documentation risks early to preserve program standards and customer satisfaction.

• High school diploma or GED required; associate or bachelors degree in Business Construction Management or related field preferred.
• Experience in construction administration construction coordination or insurance-managed repair programs strongly preferred.
• Familiarity with SERVPRO and insurance-program platforms including XactAnalysis Contractor Connection and WorkCenter.
• High computer literacy with ability to rapidly learn and operate new software platforms.

• Organized: Maintains structured data communication and file discipline.
• Detail-Oriented: Ensures accuracy across milestones compliance logs and approvals.
• Collaborative: Works effectively across internal teams and external partners.
• Dependable: Demonstrates accountability and consistency in execution.
• Professional: Communicates clearly confidently and with composure.

• Primarily office-based.
• Frequent computer and phone use for documentation approvals scheduling and partner communication.
• Ability to sit stand or walk for extended periods and lift up to 25 lbs as needed.
• Regular review of construction documentation photos compliance records and program data.

• Full-time MondayFriday 8:00 a.m. 5:00 p.m.
• Occasional approved extended hours may be required to meet program deadlines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.