Specialist, Financial Services

Business Admin Specialist II

The University of Florida Lastinger Center for Learnings mission is to improve the quality of teaching learning and childcare. We research develop and scale educational innovations for adults and children that put all learners on trajectories for lifelong success. Specifically the Center targets kindergarten readiness 3rd grade reading proficiency and algebra proficiency as critical milestones in childrens educational trajectory that are predictive of success in school and life. The Center works at the nexus of research practice and policy to develop sustainable systems that leverage educational technologies and improve the implementation of research-based practices. Housed in one of the nations elite public research universities the Center operates as a dynamic entrepreneurial workplace focused on executing UFs service mission to strengthen the human condition and improve the quality of life. The Lastinger Center is committed toattracting hiring and retaining top talent by valuing a broad range of thought skill and experience. We believe in fostering environments where team members feel respected valued and empowered to do their best work.

Responsibilities: this position is responsible for:

Payment Processing

• Performs routine and complex transactions in accordance with stipend eligibility standards stipend payment processes and procedures. Including generating and submitting accurate and timely payment batch files for stipend distribution.
• Identify track and resolve participant payment failures.
• Provides reporting to stakeholders for application statuses and stipend payments disbursed.
• Ensure disbursement policies and procedures are documented to support each stipend payment administered.
• Assist in maintaining computerized collection and tracking of relevant stipend participant and payment data.
• Assist with miscellaneous budget and compliance reviews.

Stipend Application and Eligibility Processing

• Performs stipend application processing and document reviews.
• Review and determine participant eligibility according to stipend eligibility standards across Lastinger Learning and Lastinger Center products.
• Assist in Stipend Application development and quality testing.

Communication and Customer Service

• Clearly communicates processes and procedures to stipend recipients and stakeholders.
• Advise and effectively communicate stipend participants on program and course information related to stipends eligibility requirements and resolve customer service issues.
• Assists the Communications Team to schedule and monitor email processes.

Collaboration

• Work with Business and Enrollment Operations team external teams and other associates to perform job duties.
• Collaborate with project and product managers to administer stipend projects including applications payments and tracking in accordance with policies and procedures.

Other Duties Assigned

$26.34 - $31.13 hourly

• Demonstrate strong skills and proficiency in Excel Word PowerPoint Adobe and web navigation tools and programs.
• Experience working within CRM/ticketing systems (like Salesforce Freshworks Zendesk etc.) to manage customer interactions and requests. Familiarity with Microsoft SharePoint and Power Automate desired.
• Strong Customer Service Experience especially in financial related sector.
• Ability to receive and maintain confidential or sensitive information
• Reviews and prepares all voucher and journal entries for accuracy.
• Processes and provides oversight for travel authorization and expense reports.
• May prepare grants proposal submissions.
• Adaptability and problem-solving abilities to address changing business needs and customer expectations.
• Ability to work independently and as part of a cross-functional team collaborating with product teams project managers and internal stakeholders.

In order to be considered you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.