Customer Quality Manager

Cedar Rapids, IA - USA

Monthly Salary: $ 204500 - 204500

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Date Posted:

Country:

United States of America

Location:

US-IA-CEDAR RAPIDS-105 400 Collins Rd NE BLDG 105

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

The Avionics business unit at Collins Aerospace is seeking a Customer Quality Program Manager to support quality improvement initiatives for major Aerospace OEMs. The Quality Program Manager acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives. The Quality Program Manager serves as the customers voice throughout the organization and interfaces with an integrated product team to resolve known issues and drive preventative actions to reduce quality escapes.

This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges as the position requires the use of problem-solving skills in a hands-on work environment to address problems and facilitate appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer.

What You Will Do:

Works within a matrix-based organization across product quality supply chain quality manufacturing engineering operations design and customer support to provide solutions for the customer.
Acts as the Voice of the Customer to communicate customer needs back to the factory and ensures that the appropriate support is provided.
Use a data driven approach to identify opportunities across the factories to systemically improve quality for the customer.
Act as a project manager to drive improvement projects across an integrated product team.
Leads and/or participates in customer audits/assessments/visits when requested.

Qualifications You Must Have:

Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally.
Customer support experience interfacing with an OEM and/or aftermarket customer.
Proven bias for action with respect to task execution & project management

Qualifications We Prefer:

5 years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new product developments.
Program / Project management experience
Technical familiarity with Avionics products & systems
FAA EASA and other regulatory authority knowledge with PMR / MRB Corrective action methodology experience is desired.
Ability to effectively lead a cross-functional team to drive quality improvement initiatives.

What We Offer:

Some of our competitive benefits package includes:

Medical dental and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection
Birth adoption parental leave benefits
Ovia Health fertility and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan including up to 10 free counseling sessions
Healthy You Incentives wellness rewards program
Doctor on Demand virtual doctor visits
Bright Horizons child and elder care services
Teladoc Medical Experts second opinion program
And more!

Learn More & Apply Now:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Avionics delivers advanced cockpit displays vision systems and comprehensive digital solutions for global government commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers crews and militaries from aircraft and airports to air traffic management. Join us in creating solutions that connect the world one flight at a time. Start your application today.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher again and again.

Apply now and be part of the team thats redefining aerospace every day.

Learn More & Apply Now

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 107500 USD - 204500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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Required Experience:

Manager

Date Posted:Country:United States of AmericaLocation:US-IA-CEDAR RAPIDS-105 400 Collins Rd NE BLDG 105Position Role Type:OnsiteU.S. Citizen U.S. Person or Immigration Status Requirements: Security Clearance Type: None/Not RequiredSecurity Clearance Status: Not RequiredThe Avionics business unit at...