Community Health Worker

Schedule: Days: M-F

Job Location Type: Remote

Your experience matters

At Lifepoint Health we are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team youll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier .

More about our team

The Care Navigator and Community Health Worker roles work collaboratively within Population Health to support patients attributed to the Clinically Integrated Network in accessing essential healthcare and community resources. While both roles focus on patient engagement advocacy and care coordination in accordance with population health initiatives Care Navigators are primarily responsible for assessing patient needs and assisting with the coordination of care across healthcare settings while Community Health Workers are responsible for assessing patient needs and assisting with the coordination of services within the community to address social determinants of health.

How youll contribute

A Community Health Worker who excels in this role:

• Establishing trusting relationships with clients and their families while providinggeneral support andencouragement.

• Maintaining a high level of confidentiality andintegrity.

• Conducting intake interviews withclients.

• Coaching clients in effective management of their chronic health conditions and self-care while motivate clients to be active engaged participants in theirhealth.

• Guide clients according to clinical practice guidelines and best practices for theirdisease.

• Helping clients set personal goals and develop health/care managementplans.

• Assisting clients in understanding care plans andinstructions.

• Providing continuous follow-up with clients via phone calls home visits and visits to other settings where clients can be found from initial identification throughclosure.

• Assisting clients in accessing health-related services including but not limited to: obtaining a primary care provider providing instruction on appropriate use of a primary care provider overcoming barriers to obtaining needed medical care and socialservices.

• Facilitating communication and client empowerment in interactions with healthcareand socialservices.

• Assisting clients with completing relevant applications and registration/enrollmentforms.

• Providing referrals for services to community agencies asappropriate.

• Helping clients connect with transportation resources and give appointment remindersin specialcircumstances.

• Acting as a client advocate and liaison between the client/family and communityservice agencies (i.e. schools Department Human Services hospitals support groups etc.) facilitating communication and coordination of services betweenproviders.

• Provide ongoing follow up support and services to graduated clients asneeded.

• Effectively manage assigned caseload of clients with a maximum caseload of 30 clients at atime.

• Document case notes and activity on a daily basis recording client caremanagement information in the Electronic Medical Record e-Clinical CCMR and othersoftware.

• Collect data and information as required by the project goals and provides feedbackto CHW Lead and program management onproject.

• Provides outreach in the community in ways that are most effective for the population and program. Outreach will include community events group health education sessions Food banks and otheractivities.

• Participates in networking meetings to advocate and bring awareness to thesocial determinants local health needs and the CHWproject.

• Attending regular staff meetings trainings and other meetings asrequested.

• Effectively working with people (staff clients doctors agencies etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.

• Building and maintaining positive working relationships with the clients providersnurse case managers agency representatives supervisors office staff project staff and the CHWs.

• Continuously expanding knowledge and understanding of community resourcesservices and programs human relations procedures used in dealing with the public and volunteer resources.

• Identifying and applying appropriate role definition and skilledboundaries.

• Maintain health-related certifications (ex. CCHW CNA medication aide) ifapplicable.

• Participate in professional development and continuing education opportunitiesas required by the employer and/or as mandated by the state for scope ofpractice.

• Ensure program resources are applied responsibly in carrying out programgoals.

• CHW will report to CHWLead. CHW will report to the Site Specific Community Health Worker Supervisor in the absence of the CHW Lead or if personnel issues need to be escalated to the next level for resolution.

• Make outbound call to CIN/ACO members needing to establish with a PCP.

• Contact CIN/ACO/ Gateway Health members when notified by Post-Acute Care nurse to ensure member has a post hospital follow up visit and assist with making appointments as needed.

• Enroll clients in the CHW program and notify Care Coordinator.

Why join us

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

• Comprehensive Benefits:Multiple levels of medical dental and vision coverage for full-time andpart-time employees.

• Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.

• Financial & Career Growth:Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.

• Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).

• Professional Development:Ongoing learning and career advancement opportunities.

What were looking for

• Excellent communication skills (oral and written)
• Excellent customer service skills
• Proven leadership skills
• Ability to work independently setting priorities to coordinate care plan efficiently
• Ability to work effectively in a team environment
• Highly organized and detail-oriented
• Efficient with MS Office Outlook Word Excel Teams
• CCHW Certification highly preferred
• Ability to travel 20% of the time

EEOC Statement

Lifepoint Healthis an Equal Opportunity Employer. Lifepoint Healthis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

You must be authorized to work in the United States without employer sponsorship.