ServiceNow Instructor

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: ITSM ServiceNow Instructor

Duration: 12 months

Location: Austin TX (Onsite 4-5 days/week. Candidates must be local to the Austin area (within 50 miles).

Summary:

The client has issued a request for a ServiceNow Instructor to support ServiceNow training efforts for Service Operations Workspace and Platform Analytics.

Responsibilities include (but are not limited to):

Design develop and deliver training for ServiceNows Service Operations Workspace and Platform Analytics
Translate technical workflows into clear job aids and classroom ready content
Facilitate live virtual and train-the-trainer sessions

Minimum Candidate Characteristics:

5 years in training instructional design or writing operational procedures
3 years of hands-on experience with ServiceNow ITSM Service Operations Workspace Reporting and Platform Analytics

Exceptional Candidate Characteristics:

Experience with a Texas State Agency
Certified ServiceNow Administrator

Responsibilities:

As a ServiceNow Instructor you will be responsible for designing developing and delivering training materials to support operational teams in the use of ServiceNow. The focus of training will be around Service Operations Workspace and Platform Analytics.

Key Responsibilities:

Participate in project and team meetings to support development of training.
Collaborate closely with product owners business analysts and operational users to understand current processes and needs to address in training.
Create end-to-end training materials job aids and knowledge resources for different personas.
Ensure training aligns with TxDOT processes quality expectations and accessibility.
Facilitate training in standard classroom virtual and train-the-trainer formats.
Incorporate feedback to iterate and refine training.
Ensure training materials are accurate actionable and easy to understand to promote user adoption.
Maintain version control and documentation across training modules.

Minimum (Required):

5 years of Strong background in training development instructional design or operational procedure writing
5 years of Excellent written and verbal communication skills; ability to translate complex processes into clear concise materials
5 years of Proven ability to deliver training in both facilitator-led and train the trainer formats
3 years of Considerable knowledge of ServiceNow ITSM applications Service Operations Workspace Reporting and Platforms Analytics

Role: ITSM ServiceNow Instructor Duration: 12 months Location: Austin TX (Onsite 4-5 days/week. Candidates must be local to the Austin area (within 50 miles). Summary: The client has issued a request for a ServiceNow Instructor to support ServiceNow training efforts for Service Operations Workspace ...