Help Desk Analyst 4
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Job Location:
Chesterfield County, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job: Help Desk Analyst 4 - 100% On Site
Location: 7700 Midlothian Tpke North Chesterfield VA 23235
Location: 7700 Midlothian Tpke North Chesterfield VA 23235
Interview Mode: In Person Only
If selected the role requires the candidate to work on site 5 days per week. Does your candidate agree to this arrangement
Help Desk Analyst 4
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
This is a backfill. The contract has the potential to go longer.
The Help Desk Analyst will support clients new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a client account set up the account establish account users assist with getting users access to the employer ePortal update account information and user information and perform other duties as assigned.
The person selected for this position will work full-time onsite at 7700 Midlothian Tpke North Chesterfield VA 23235.
- Working hours are Monday through Friday 8:30AM to 5:00PM excluding state holidays.
- Working hours are Monday through Friday 8:30AM to 5:00PM excluding state holidays.
Knowledge Skills and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions In addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).
Advanced computer skills are required that aligns with the Job Description.- Required 8 Years
Ability to multitask and to determine root cause of problems and implement solutions. - Required 8 Years
Ability to resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions. - Required 8 Years
Customer relations skills. - Required 8 Years
Good verbal and written communication skills. - Required 8 Years
Proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook). - Required 8 Years
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Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
