Manager, ServiceNow Digital Analyst – Colleague Experiences
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Use Your Power for Purpose
Pfizer Digital is a customer-oriented front-line organization with a vision to Win the Digital Race in Pharma and Unleash the Power of our Colleagues by creating compelling digital experiences for our internal and external audiences.
What You Will Achieve
In this role you will:
As a Digital Analyst in the ServiceNow Creation Center you will help plan and deliver solutions that provide Colleague Experiences in this role we are looking for a dynamic colleague that is collaborative and has a passion for using Digital technology to solve problems.
Work as part of the Colleague Experiences squad to develop project timelines based on business requests.
Define and communicate as-is and to-be business processes within ServiceNow heavily focused colleague and contractor facing products.
Translate business requirements into detailed functional requirements.
Design and oversee the development of solutions.
Develop and organize User Stories and contribute to backlog planning for Agile projects.
Perform thorough testing as needed.
Work with squad resources to develop automated testing capabilities.
Ensure delivery of solutions are on-time on-budget and inclusive of the scope committed to the business.
Influence project timelines cadences and risks.
Identify new opportunities for each ServiceNow major release and store upgrade.
Here is What You Need (Minimum Requirements):
Applicant must have a Bachelors degree with at least four years of relevant experience; OR Masters degree with two years of relevant experience; OR Associates degree with eight years of relevant experience; OR Ph.D. with 0 years of experience; OR 10 years of relevant experience with a high school diploma or equivalent
4 years of experience designing and implementing custom or SaaS solutions (or equivalent)
Experience with Jira or Azure DevOps
Good interpersonal and communication skills.
Self-motivated and flexible with the ability to work effectively and independently in a dynamic problem-solving environment.
Innovative mindset with strong delivery-oriented values.
Working experience with Agile development methodology.
Knowledge of corporate enterprise systems.
Ability to make sound decisions to resolve complex issues.
Bonus Point If You Have (Preferred Requirements):
Experience with ServiceNow Employee Center Pro Knowledge Management and Virtual Agent.
Demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions.
Hands on Service Delivery and Operations experience.
Able to work in ambiguous situations as part of a project team.
Ability to manage multiple priorities and work well under pressure.
Other Job Details:
Last date to apply: February 11th 2026
Occasional additional hours in the evening or weekends as necessitated by workload project timelines or meetings with global vendors and peers.
Domestic and International travel up to 20%.
Work Location Assignment:Hybrid
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing please email. This is to be used solely for accommodation requests with respect to the accessibility of our website online application process and/or interviewing. Requests for any other reason will not be returned.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
Erfahren Sie mehr über uns als forschendes und produzierendes Pharmaunternehmen: Von unserem Beitrag zum medizinischen Fortschritt bis zur nachhaltigen Produktion.
