Strategic Customer Success Manager

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014 Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including DoorDash Coinbase Lyft Instacart and Airtable.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

We are seeking a Strategic Customer Success Manager to own and grow relationships with Trueworks most important this role you will drive measurable business outcomes by aligning Trueworks solutions to customer objectives leading adoption and value realization and serving as a trusted advisor to executive stakeholders. You will manage a portfolio of strategic accounts ensuring high retention renewals and expansion through data-driven engagement and proactive account leadership. The ideal candidate is articulate credible and metrics-driven with a proven track record of building executive relationships within large organizations and driving long-term customer success.

Position Responsibilities:

• Own customer success for 1015 strategic accounts ($100K$1M ACV) driving adoption value realization renewals and long-term account growth across the full customer lifecycle.
• Act as a trusted advisor and industry SME building executive-level relationships by demonstrating deep domain expertise articulating product value and aligning solutions to customer business objectives.
• Lead onboarding enablement and ongoing training programs to ensure rapid time-to-value sustained engagement and expanding use cases across customer organizations.
• Deliver data-driven business reviews and success planning leveraging analytics to measure ROI track milestones assess risk and guide strategic decisions for both customers and internal stakeholders.
• Proactively manage customer health and critical issues diagnosing root causes coordinating cross-functional resolution and coaching customers toward effective solutions that maximize product impact.
• Drive retention renewals and expansion by partnering closely with Account Executives on strategic account plans identifying growth opportunities mitigating risk and exceeding net retention targets.
• Serve as the voice of the customer internally sharing insights with Product Sales Marketing and Operations to influence roadmap priorities improve user experience and accelerate adoption and usage velocity.
• Cultivate customer advocacy and operational excellence fostering referenceable relationships contributing to case studies and speaking opportunities and developing scalable processes and best practices to continuously improve customer outcomes.

What you bring:

• 4 years customer success experience preferably for a SaaS or financial services product
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Outstanding multi-task task management skills across a varied set of responsibilities
• Passion for working with customers and a desire to deeply understand the Truework Income products use cases and technical elements
• Strong communication skills (written verbal presentation) with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Ability to build credibility and trust by understanding and addressing customer requirements
• Willing to travel quarterly based on customer and business need

What youll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Up to $25K reimbursement for fertility adoption and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

At Checkr we believe a hybrid work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO San Francisco CA Nashville TN and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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