Assistant General Manager

Summary/Objective

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk Housekeeping Food & Beverage & Engineering Departments. They are committed to provide all guests with quality service & a clean & safe environment throughout their stay while effectively managing expenses & maximizing service levels.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Front Office Management:

• Oversee the daily operations of the Front Desk including minimum coverage of 20 front desk hours/week.
• Ensure efficient check-in/check-out processes & address guest concerns promptly.
• Train supervise & mentor front office staff to maintain high service standards.
• Monitor guest feedback & implement improvements to enhance guest satisfaction.

Housekeeping Management:

• Maintain consistency with departmental opening & closing procedures
• Ensure guestroom turns are handled efficiently.
• Manage & organize large turn days (including guest check-ins & check-outs).
• Maintain a regularly scheduled cleaning program (i.e. floor care deep cleaning mattress flipping etc.) & maintain a detailed checklist for each position.
• Assist in maintaining & controlling all housekeeping equipment.
• Assist in ensuring all corporate Risk Management requirements or programs (MSDS HazComm safety procedures etc.) are complied with.

Food & Beverage Management:

• Lead and supervise F&B staff including hiring training and scheduling
• Ensure exceptional guest service and resolve issues promptly
• Manage budgets inventory purchasing and cost controls
• Enforce food safety sanitation and compliance standards
• Coordinate menus promotions and special events with culinary teams
• Analyze performance metrics and implement improvements

Financial Management:

• Oversee daily cash postings & ensure accurate financial records.
• Manage room revenue control expenses & optimize room profitability.
• Prepare & analyze reports related to room operations revenue & guest satisfaction.

Operational Efficiency:

• Implement & maintain standard operating procedures for room operations.
• Conduct regular inspections of guest rooms & public areas to ensure adherence to standards.
• Address maintenance issues & coordinate with the Maintenance Department for timely repairs.

Guest Relations:

• Foster positive relationships with guests addressing their needs & concerns promptly.
• Handle VIP & special requests ensuring a personalized & memorable experience.
• Monitor & respond to guest reviews on various platforms to maintain a positive online reputation.

Team Leadership:

• Lead by example promoting a positive & collaborative work environment.
• Conduct regular team meetings to communicate goals expectations & updates.
• Recognize & reward team members for outstanding performance & contributions.

Administrative Duties:

• Prepare front desk & housekeeping schedules according to business forecast payroll budget guidelines & productivity requirements.
• Monitor department & individual productivity daily compared to ensure compliance with budget requirements.
• Maintaining required parts and supplies of all Housekeeping Laundry & Front Desk supplies by regular scheduled inventories & proper ordering.
• Ensure compliance with hotel policies procedures & safety regulations.
• Assist in budgeting & forecasting for room operations.

Competencies:

• Must be able to convey information & ideas clearly both oral & written.
• Must be able to evaluate & select among alternative courses of action quickly & accurately.
• Must be able to work well in stressful high pressured situations including the ability to handle guest complaints & disputes & resolve them to satisfactory results.
• Must be effective in handling problems in the workplace including anticipating preventing identifying & solving problems as necessary. Excellent customer service skills.
• Must be computer literate.
• Must be able to work with & understand financial information & data & basic arithmetic function.
• Must be effective at managing & leading a staff by listening to understanding & clarifying concerns & issues raised by team members & guests.
• Must have the ability to assimilate complex information data etc. from disparate sources & consider adjust or modify to meet the constraints of a particular need.

Physical Demands

• Long hours sometimes required.
• Medium work-exerting up to 30 pounds of force occasionally &/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
• Ability to stand for long hours at a time.

Required Education & Experience

• Four Year College Degree is preferred &/or equivalent work experience.
• Marriott and Fosse experience preferred.
• Certification preferred: Certification as required by franchise.
• Previous supervisory experience in a hotel preferred.
• Financial knowledge required.
• Must have a valid drivers license from the applicable state.

Peachtree Hospitality Management provides equal employment opportunities to all employees & applicants for employment & prohibits discrimination & harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms & conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation & training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities & activities may change at any time with or without notice.

Required Experience:

Director