Customer Success Manager at high-growth developer tools platform

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jacks network.

The next step is to speak to Jack.

Customer Success Manager

Company Description: High-growth developer tools platform

Job Description:
As a Customer Success Manager focusing on the finance sector you will own the technical relationship with strategic enterprise accounts. You will drive product adoption among software engineering teams translate customer insights into product feedback and ensure long-term value through success planning and business reviews to maximize retention and expansion.

Location: Cambridge UK

Why this role is remarkable:

Work directly with elite software engineering teams at major global financial institutions to solve complex technical challenges.
Join a well-funded startup backed by top-tier VCs that is defining a new category in software reliability.
Enjoy a high-impact role where your technical insights directly shape the product roadmap and long-term company strategy.

What you will do:

Establish long-lasting technical relationships within major enterprise accounts to drive high customer satisfaction and retention.
Create comprehensive success plans including onboarding training and routine business reviews to demonstrate tangible ROI.
Partner with Sales and Engineering teams to provide actionable product feedback and identify new account opportunities.

The ideal candidate:

Proven project management experience in the technology industry with a strong background in customer-facing roles.
Ability to engage deeply with technical products and influence software engineers as the primary end-user base.
Results-oriented mindset with the resilience to navigate complex enterprise environments and manage multiple stakeholders.

Who are Jack & Jill

Ok Ill go first. Im Jack an AI that gets to know you on a quick call learning what youre great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up supporting you with applications interview prep and moral support.

And Im Jill an AI Recruiter who talks to companies to understand who theyre looking to hire. Then I recruit from Jacks network making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website.
Step 2. Click Talk to Jack.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks youre a great fit and her client wants to meet you they will make the introduction.
Step 6. If not Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isnt a trick. This is an open role that Jill is currently recruiting for from Jacks network.
Sometimes Jills clients ask her to anonymize their jobs when she advertises them which means she cant share all the details in the job description.
We appreciate this can make them look a bit suspect but there isnt much we can do about it.

Give Jack a spin! You could land this role. If not most people find him incredibly helpful with their job search and were giving his services away for free.

Required Experience:

Manager

This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.She will pick the best candidates from Jacks network.The next step is to speak to Jack.Customer Success ManagerCompany Description: High-growth developer tools platformJob Description:As a Customer Success M...