Step Into Your Future at the Customer Service – Faults & Emergencies Open Day

Step Into Your Future at the Customer Service Faults & Emergencies Open Day

Be the Calm Confident CustomerFocused Voice That Makes a Difference

A caring and efficient approach is at the heart of this role supporting customers when they need us most. If youre looking for a role where your calm confident and steady voice genuinely helps people during faults and emergency situations.

Join us at our Faults & Emergencies Recruitment Open Day and discover a customerfocused career where your reassurance quick thinking and professionalism truly matter. This is your chance to meet the team experience the environment and fasttrack your application all in one visit.

Event Details

Wednesday 11th February 2026
Drop in anytime between2:00 PM 7:30 PM
Prenton Golf Club Golf Links Road Prenton Birkenhead CH428LW
No appointment needed just drop in.

What Youll Experience

• Meet the Team:Learn how we support customers through realtime incidents.

• Live Q&A:Shift patterns training progression ask it all.

• Same Day Assessments:Ready to take the next step Complete assessments on the day.

About the Role Customer Service Faults & Emergencies Contact Team Member

When customers call with a fault outage or urgent issue youre the first person they speak to. Your ability to stay calm reassure people and take control makes a real impact especially during storms and highpressure events.

This role suits people who:

• Are customer focused strong call handlers communicating clearly and confidently

• Have excellent PC skills and can navigate multiple systems with ease

• Remain composed under pressure

• Are selfstarters who take initiative

• Work confidently both independently and within a closeknit team

• In between calls youll complete infill work to help keep everything running smoothly.

What Youll Be Doing

• Handling inbound and outbound calls calmly and professionally

• Reassuring customers and accurately logging incidents across multiple systems

• Providing updates and coordinating with engineers

• Supporting vulnerable customers with extra care

• Making proactive wellbeing calls when needed

• Completing infill tasks between emergency calls

Shifts & Salary

• FullTime Roles

Our fulltime shift pattern offersregular 34 day breaks giving you significantly more time off than traditional shift patterns.
Itsmainly overnight work with a small mix ofAM midmorning (10:00) PM and eveningshifts for added variety all within a stable cycle you can plan around.

• PartTime Roles (WeekendOnly)

If you prefer a focused schedule we also offerweekendonly parttime roles ideal for those who want consistency without weekday commitments.

• Location:North Cheshire Trading Estate Prenton Way CH43 3ET
  (Own transport essential)

• Salary from 27498(pro rata for parttime) excellent benefits

Why Attend

• Explore a meaningful career where your voice truly makes a difference

• Meet the team behind this essential service

• Learn about training support and career progression

• Fasttrack your application with sameday assessments

• Get a feel for the impact and purpose of the role

Whats in it for you

As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.

At ScottishPower we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. Thats why our benefits include:

• 36 days annual leave

• Holiday Purchase perfect your work/life balance with extra annual leave

• Share Schemes

• Payroll Giving and Charity Matched Funding

• Technology Vouchers save more and spread the cost of your technology purchases

• Electric Vehicle Schemes to help you transition to green/clean driving

• Cycle to Work scheme and Public Transport Season Ticket Loans

• Healthcare benefit options including: Dental Insurance Private Medical Insurance Health Cash Plan and annual Health Assessments

• Life Assurance (4x salary)

• Access to Savesmart financial wellbeing support

• Plus shopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland North Wales and in the North West of England.

We operate over 4000km of cables and lines that make-up theDistrubtionnetwork connecting infrastructure like wind farms into the electricity system. Its a role that puts us right at the heart of Scotlands ambition to be Net Zero by 2045. And were taking it very seriously. Were investing >5.5 billion into ourDistrubtionnetwork directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your background youll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below