Employment Type:

Shift:

Description:

What Youll Do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department. Answers telephones in a timely courteous and professional manner utilizing appropriate scripting.

• Schedules patient appointments based on department protocols in order to maximize provider productivity. Anticipates conflicts in the provider schedules templates notifies provider of any scheduling conflicts and recommends alternatives.

• Responsible for taking the lead in complex scheduling specialty referral appointments at checkout. Able to understand and schedule referral appointments across all specialties within THOfNE Medical Group.

• May schedule hospital admissions operating room procedures outpatient invasive and non-invasive procedures etc. accurately as per scheduling protocols. Accurately registers patients ensuring that the information required is obtained and verified confirming identity address phone numbers PCP insurance co-pay and other pertinent information in order to complete patient registration.

• Obtains prior authorizations or pre-certifications in a timely manner as required.

• Reconciles cash draw and balances monies at the end of day.

• Performs a variety of related clerical tasks such as retrieving previous files filing managing incoming and outgoing faxes chart prep obtaining medical records from hospitals preparation of outgoing mailings and scheduling of external tests or appointments as appropriate. Copies collates and distributes various materials to providers and staff.

• Demonstrates flexibility by cross covering other positions within the various departments or sites when assigned.

• Ensures immediate resolution of problems concerns and complaints of patients families or visitors.

Minimum Requirements:

• Requires a High School Diploma or equivalent. College coursework in secretarial or medical sciences preferred.

• Minimum of two (2) years of experience within a medical office or billing department required. Previous scheduling experience with Epic EMR system strongly preferred. Knowledge of patient billing and medical terminology preferred.

• Experience in customer-facing role preferred. Knowledge of customer service standards preferred.

• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

• Excellent customer service skills required to interact with patients providers and staff to maintain and promote positive relationships. Continuously demonstrates these skills via verbal and written communication.

Why Youll Love Working Here

• Full-time 40 hours per week

• Benefits effective on Day #1

• Career growth and advancement opportunities

• Diverse and inclusive culture

• Patient-first environment

About Us

We are a dedicated network of primary care providers specialists and surgeons serving communities acrossConnecticut and Western Massachusetts. As part ofTrinity Health Of New England we provide comprehensive care including urgent care imaging surgery rehabilitation and moreserving thousands of patients each year.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.