Community Manager | ExpertFlyer
Share
Job Location:
San Juan, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
This role requires a hybrid schedule and will be based in our Santurce office (Monday through Thursday) and work fully remotely on Fridays each week.
About Red Ventures Puerto Rico: Five years ago a group of determined young professionals ignited a movement to rebuild Puerto Rico after the devastating Hurricane Maria. Today the FWD787 movement has evolved into Red Ventures Puerto Ricoa thriving marketing and technology company located in the vibrant heart of Santurce with over 100 employees.
Our mission remains unwaveringto provide exceptional job opportunities with competitive benefits cultivating local talent and driving economic development on the island. As we continue to expand our Puerto Rico office our hunger for exceptional talent grows stronger. We seek experienced professionals with the drive and vision to make a lasting impact on the island.
Watch this video to learn more about our company history and culture: Youll Do:
As the Community Manager at ExpertFlyer you will be the voice of our most passionate users and the bridge between our community product and engineering teams. You will own day to day customer support and community engagement while helping shape the future of the product through insights feedback and data. This role sits close to the product team and has a clear growth path into product and analytics focused work.
- Manage and resolve 25 to 50 or more customer support inquiries per day working closely with engineering and product teams to troubleshoot and resolve complex issues.
- Continuously identify opportunities to improve response times and time to resolution through better processes tooling and automation.
- Own and manage ExpertFlyers community presence across platforms such as Instagram Facebook FlyerTalk and others as needed.
- Engage directly with our most knowledgeable and passionate users fostering a helpful respectful and informed community.
- Collect synthesize and share customer feedback and trends with the product team to inform roadmap decisions.
- Identify recurring support themes and suggest product improvements and new feature ideas based on ticket volume and community input.
- Help explore and implement ways to automate and scale customer support using modern tools and AI driven solution
What Were Looking For:
- Strong written and verbal communication skills with the ability to explain complex topics clearly and empathetically.
- Demonstrated customer empathy and a genuine interest in helping users solve problems.
- Ability to independently learn and master complex products and workflows.
- Comfort working cross functionally with engineering and product teams.
- Strong organizational skills and the ability to manage a high volume of requests in a fast paced environment.
Who We Are:
Red Ventures is a global portfolio of high-growth companies spanning several U.S. businessesa joint venture in the health services industryand strategic investments in Europe. Their businesses include The Points Guy Lonely Planet Bankrate the Allconnect Platform RV Home Client Growth RV Growth & Transformation Sage Home Loans Corporation and more. Across the portfolio Red Ventures businesses deliver seamless digital experiences for consumers help Fortune 100 clients solve large-scale digital growth challenges and create world-class experiences and opportunities for employees. Learn more at follow @RedVentures on LinkedIn and Instagram.
At Red Ventures we believe diverse inclusive teams are better. To help you better understand our core values and beliefs we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a persons merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process please contact
If you are based in California we encourage you to read this important information for California residents linked here.
Click here for more details regarding the employee privacy policy:
Questions about this Privacy Notice can be directed to. Alternatively you may raise any questions or concerns to your manager HR Business Partner or through the Privacy Team.
Required Experience:
IC
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Red Ventures is a portfolio of trusted brands and businesses that help millions of people make life’s most important decisions. We simplify online experiences through premium content, consumer marketplaces and advice, strategic partnerships, AI-driven digital marketing, and world clas ... View more
