Administrative Coordinator 2 Alexandria- Reception

Why work for CLHSD

Vision:CLHSD excels at making lives better.

Mission: to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities.

Philosophy: to integrate community-based services while promoting wellness recovery and independence through education and choice of a broad range of programmatic and community resources.

Were seeking an Administrative Coordinator 2to serve as the first point of contact at the agency creating a welcoming environment for clients patients and visitors and providing administrative support that keeps our front office running smoothly.

Selected Core Competencies:

Communicating Effectively: Communicates clearly listens actively and explains complex ideas well.
Focusing on Customers: Understands customer needs communicates clearly and delivers timely reliable service.
Managing Time: Plans and completes work on time using tools and strategies to stay focused and on track.
Thinking Critically: Analyzes key info weighs evidence and draws logical well-supported conclusions from credible sources.

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

• Maintains a person-centered recovery-oriented approach to clients regarding their appointments attentive to client engagement and readiness to service.
• Determines the appropriate clinical staff to bring urgent life-threatening situations to the attention of and assures that assistance is initiated.
• Answers all incoming calls to the center/clinic within three rings determines disposition.
• Enter income verification into the electronic record system upon receipt of the return from the client to ensure guarantor information.
• Completes Medicaid Applications with clients needing to apply.
• Maintains a person-centered recovery-oriented approach to clients regarding their appointments attentive to client engagement and readiness to serve when answering the Centralized Scheduling telephone main clinic line or greeting clients as they come in.
• Manages service appointment scheduling in a manner that assures that clients have timely access to needed services and in keeping with clients needs and preferences.
• Manages service appointment scheduling in a manner that assures that direct service providers available time slots are filled promptly and according to standards.
• Codes - cancelled/ missed /attended appointments in the scheduling program. Interfaces with clinic receptionists/support staff for proper data entry and maintenance of the clinic schedule

Appointment Type: This position may be filled by a probationary appointment.

Location: This vacancy is located at the Central Louisiana Human Services Districts Caring Choices Clinic.

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e. relevant detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

Central Louisiana Human Services District

5411 Coliseum Blvd.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment hiring and retention of individuals with disabilities.