Experience Design Lead

TheExperienceDesignLeadwill leada multidisciplinary designteamwithin Manulife Life Insurance Company Singapore (MLS)covering UX/UI and Service Designandtranslatinginsights into humancentred innovative products services and endtoend experiences across digital and operational touchpoints.

Position Responsibilities:

Design Strategy Standards & Governance

• Establish UX/UI and Service Design strategywithin MLS; align local initiatives with regional/global design standards and design system.

• Build andmaintainlocal libraries that complement the overarching design system; contribute market-specific patterns and insights.

• Influence and gain consensus across diverse stakeholdersto align to design standards especially when priorities compete.

Portfolio Project & Capacity Management

• Own portfolio planning and resourcing; forecast capacity assign work and track delivery against deadlines budget and quality.

• Coordinate withPOs BusinessPMOTech and Analytics to align design efforts to business outcomes.

Experience Design Excellence

UXUI

• Guide creation of wireframes prototypes and highfidelity designs for digital products; ensure usability accessibility and visual craft.

• Lead local reviews and critiques; conduct usability testing and iterate based on user feedback.

• Partner withregionalstakeholdersfor regular reviews of local key deliveries.

Service Design

• Champion best-in-class practices to transform end-to-end journeys ensuring solutions are seamless effortless and aligned to business outcomes.

• Use research and journey mapping to uncover pain points and opportunities;lead design workshops to turn insights into actionable service blueprints.

• Embed Human-Centred Design principles into operational processes ensuring every touchpoint reflects empathy efficiency and consistency.

PeopleManagement

• Leadandmentor a blended team of UX/UI and Service Designersbased onshore and offshore; overseecapacitymanagementand efficient on/offboarding.

• Foster a collaborative creative environment that champions HumanCentred Design (HCD) mindsets acrossSingapore.

Required Qualifications:

• 710 years in UX/UI and Service Design including handson delivery of complex endtoend digitalexperiencesand servicetransformations

• Mastery of usercentred design methods usability testing prototyping and design critique; confident with journey mapping and service blueprinting

• Prior management of design teams and portfolios

• Strong project management and coordination;agile exposure

• Ability to work with data to support insights and decisions

• Resultsoriented creative problem solver; comfortable with ambiguity and evolving priorities

• Excellent communication and collaboration skills

• A customer-centric mindset with a strong focus on improving experience

• Experience of managing and delivering results with third party vendors

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .