Branch Operations Support (Public Benefit Specialist Entry) | Bilingual EnglishSpanish or EnglishVietnamese preferred not required.

TheOregon Department of Human Servicesis proud to be an Equal Opportunity Employer.We are guided by ourEquity North Starand our vision for a positiveRiSEorganizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help usachieve our vision of a diverse and inclusive community.

Opportunity awaits!Empower Individuals & FamiliesSupport Guide and Make an Impact! Join our team and help individuals and families navigate essential services withexpertiseand care. This role is key in ensuring smooth program operations sharing vital policies and providing specialized support to staff and management. If you are detail-oriented and passionate about making a difference this is the opportunity for you!

This position is based in an Aging andPeople withDisability andOregon Eligibility Partnershipoffice and works alongside bothOregon Eligibility Partnershipand Aging and People with Disabilitystaff providing support and answering questions from clients involved in case management adult protective services adult foster home licensing and provider services.

We are looking for a Branch Operations Support (Public Benefits Specialist - Entry) (Bilingual preferred:English/Spanish or English/Vietnamese preferred)to join our dedicated Oregon Eligibility Program (OEP) Team in Beaverton.

Bilingual English/Spanish or English/Vietnamese preferred - notrequired:

You do not need to be bilingual to apply or be considered for this position. If you are bilingual we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language.

Order of preference for bilingual language:

1. English/Spanish

2. English/Vietnamese

Together we can create lasting change!

Summary of Duties

TheOregon Eligibility Partnership (OEP)is part of theOregon Department of Human Services.Oregon Eligibility Partnership provides direction and support to state staff working todetermineeligibility for people applying for and receiving medical foodcashand childcare benefits. It also manages theONE Eligibility Systemused to process applications and deliver benefits to eligible individuals and families in Oregon. OEP operates based on the principles of service equity customer service consistency and operational efficiency. OEP administers the ONE Eligibility system in partnership with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC).

As aBranch Operations Supportyou will:

Administrative Duties/Customer Service:

• Create a welcoming environment for the public with friendly respectful professional and courteous service.

• Managing incoming mail and multiple email accounts.

• Answer phones withappropriate phonesystem when covering phones. Including answering clients questionsin regard toprograms and case specific information.

Eligibility Support:

• Explain agency notices case and benefit issuance stats as requested by clients.

• Explore alternative resources appropriate for any clientele in office or on phone. Maintain resource information and provide Oregonians directions to access services.

• Managing incoming mail and multiple email accounts.

• Answer phones withappropriate phonesystem when covering phones. Including answering clients questionsin regard toprograms and case specific information.

Eligibility Screening:

• Completeinitialcomputer screening todetermineprior case history or current eligibility.

• Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.

Minimum Qualifications

• Two years of experienceworking in a reception area or call centereither interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g. data entry assuring information on applications is complete andaccurate completing necessary documents etc.);OR

• An associate degree in a Behavioral Science Social Science or a closely related fieldANDsix months of experience working in a busy reception area or call centereither interviewing to obtain information or providing customer service;OR

• An equivalent combination of education training and experiencerelativeto the class concept.

Essential Attributes

We are looking for candidates with:

• Experience effectively communicating managing multiple priorities in a fast-paced environment andmaintainingattention to detail.

• Experience actively implementingequitablepractices and applying diversity equity and inclusion principles effectively.

• Experience with scheduling appointments for individuals in crisis while managing ahigh-volumeworkload with multiple competing deadlines.

• Experience withhigh intensityenvironments requiring deescalation skillsdemonstratedthrough regular engagement with a diverse population and consistent resolution ofcrisis relatedinteractions.

• Experience with gathering customer information to assess needs and matchappropriate services.

• Experience with quickly learning new tasks processes and systems with efficiency and accuracy.

Attention all candidates!

• Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials willdetermineif you are selected to move forward in theselectionprocess.Pleaseinclude detailed work and education history.

• Please make sure your application materials including your resume and job history are clearly outlined as this information will be used todetermineyour starting salary range.If you are selected as the final candidate and a degree is listed as a minimum qualification for the position please be prepared to provide verification of your completed education before moving forward in the hiringprocess.Note:Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• TheState of Oregondoes not request or require your age date of birthattendanceor graduation dates from an educational institution during the application process.

• The use of outside resources such asArtificial Intelligence (AI) softwareduring applicant skill assessments examinations and/or interviews is prohibited unless otherwisestatedby the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• Important:Pleasemonitorboth your email and Workday account for updatesregardingthis recruitment. You may be asked tosubmitadditionalinformation afterinitialapplication.

• The job posting closes at 11:59 PM (PDT/PST) on the close date.Immediately after yousubmityour application be sure to respond to the two questionnaires relating to public records requests and veterans preference. These questions are necessary to complete the application process.

Working Conditions

• Work Locations:Offices and community sites.

• Hours:Monday Friday8:00a.m. 5:00 p.m.

• This position is based in an Aging andPeople withDisability andOregon Eligibility Partnershipoffice and works alongside bothOregon Eligibility Partnershipand Aging and People with Disabilitystaff providing support and answering questions from clients involved in case management adult protective services adult foster home licensing and provider services.

• This role involves handling sensitive topics related to trauma abuse and crises requiring a trauma-informed approach that is essential to ensure a safe environment.

• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.

• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you willbe requiredto complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that youare authorized towork in the United States.

Benefits

• ODHS Employee Resource Groupcommunities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazingbenefits package.

• Possible eligibilityfor thePublic Service Loan Forgiveness Program.

Employment Preference

Veterans and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information please visitVeterans Resources.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is apermanentfull-timeposition and isrepresented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacanciesinthe same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) applicationquestionsor job-specific questions.

• The recruiter for this position isNadja Rue. If you contact the recruiter please include the job requisition number:REQ-194127.