Assistant Manager Technical Customer Support
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for an Assistant Manager of Customer Experience to help guide our team in delivering superior support to the clinics and MFR Reps we this role youll help oversee daily operations and support our customer experience team and step in to solve trickier customer challenges.
This role will be based hybrid onsite in our Franklin TN office
What Youll Do
Support the Customer Experience Manager in leading daily operations and team performance.
Provide backup to the team with incoming Support calls/chats/cases.
Jump in to resolve escalated customer questions with empathy efficiency and care.
Keep a close eye on service quality looking for ways we can make the customer journey even smoother.
Gather and analyze customer feedback to spark ideas for improvement.
Step up to lead the team when the Customer Experience Manager is away.
What Were Looking For
2 years of experience in customer service or customer experience with at least 1 year in a lead or supervisory role.
A natural problem solver who stays calm under pressure and thinks quickly on their feet.
A strong communicator who can connect with customers and teammates alike.
Someone who thrives in a fast-paced environment and enjoys helping others grow.
Why IDEXX
Wereproud of the work wedo becauseour work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.
So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.
Lets pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women people ofcolor LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of racecolor creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.
Required Experience:
Manager
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
