Customer Service Manager 2121
Share
Job Location:
Brooklyn, NY - USA
Yearly Salary:
$ 80 - 120
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
A growing healthcare organization is seeking a Customer Service Manager to oversee a small in-office team alongside a team of offshore representatives. This role requires a hands-on leader who can drive performance accountability and a consistently high level of service.
Responsibilities Include:
Manage and oversee an in-office customer service team
Lead and support a team of offshore customer service representatives
Drive performance accountability and service quality
Coach motivate and develop team members
Establish and maintain high customer service standards
Oversee daily operations and workflow within the department
Resolve escalated issues and ensure excellent client or patient experience
Monitor team performance and implement improvements
Ideal Qualifications:
Proven experience in customer service management
Strong leadership and people-management skills
Experience managing distributed or offshore teams
Hands-on solutions-oriented management style
Strong communication and coaching abilities
Organized and process-driven
Experience in healthcare or service-driven environments is a plus
Salary: $80k - $120k/Year
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
