Quality & Claims Supervisor

In this position ...

The role leads the strategy for North American vehicle shipping quality aiming for Best-in-World damage-free delivery across rail road and ocean transport. You will manage the end-to-end claims process focusing on the adjudication and collection of damages while reducing aged debt and improving financial recovery speeds. To modernize operations you will implement advanced data analytics and digital inspection tools that provide real-time insights into quality trends and carrier performance. Operational responsibilities include conducting physical load tests collaborating with plant teams to eliminate damage at the source and managing the repair-to-delivery pipeline. Finally you will represent the company in major industry organizations and lead high-level quality reviews with carrier partners to drive continuous logistics improvements.

What youll do ...

Meet and exceed NAVL Claims and Quality objectives by facilitating and influencing improvement in all areas of the Vehicle Shipping process

Responsible for the adjudication and collection of all vehicle damage claims

Upgrade the current claims charts and trend data using the latest in analytics to create an intuitive system allowing for ad hoc queries for NAVL and T-Force operations teams to identify and focus on problem areas in real-time

Lead day to day oversight and improve vehicle claims collections: reducing aged claims reduce the number of uncollectable claims and improve speed of recovery.

Improve Carhaul Rail and Ocean shipment quality to Best-in-World Damage-Free Shipping levels

Drive improvements in the In-transit Repair process to reduce the dwell time from Damage Identification to Repair to Final Delivery

Complete annual MCRP and evidence book for transportation damage claims area

Oversee monthly VASCOR account reconciliations and audits with Finance

Perform Vehicle Load Tests for Rail Convoy and other modes of transport to ensure quality loading capability

Lead NAVL/T-Force teams efforts actions and projects to reduce damage claims

Engage Plant Quality and Production teams to cut-off repetitive damage coming through the 400-gate

Lead and establish quality review meetings with various carrier/supplier partners; focus on high hurts based on the data.

Attend and provide leadership in multiple industry-wide organizations in the Vehicle Logistics and Damage Prevention arena; i.e. VEQ AIAG AHAA MUAR AAR DP&FCC AAR Special Equip. etc.

Update Global and MP&L Scorecards monthly

Lead & oversee the DeGould Dealer Inspection App with a focus on usage by final-destination and continuous enhancements with the system

Evolve vehicle inspection processes used at origin & destination

Lead damage prevention efforts & regular inspections with a significant focus on origin loading and securement processes

Resolve issues arising related to vehicle delivery problems primarily surround dealer & carrier disputes

Disposition of non-saleable as new (NSAN) vehicles

Youll have ...

Associates Degree or equivalent technical aptitude

Ability to work independently and make decisions with minimal supervision

Ability to lead cross-functional groups to resolve concerns

Strong written and oral communication skills: you will be speaking or presenting to Senior Ford Leadership

High level of analytical skills to trend Claims/Quality data and take appropriate actions

Ability to positively influence change

Ability to handle complex issues and multi-tasking

Strong organizational skills

Basic Accounting skills

Proficiency in use of Outlook Excel and PowerPoint. Understand the concept and principals surrounding Business Objects SharePoint Access Alteryx RPA programs

Even better ...

Bachelor Degree or equivalent technical aptitude

MP&L and/or Manufacturing Quality experience preferred

QLS and FreightVerify know-how preferred

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental and prescription drug coverage
  • Flexible family care parental leave new parent ramp-up programs subsidized back-up childcare and more
  • Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays including the week between Christmas and New Years Day
  • Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits click here: position is a leadership salary grade 6 and ranges from $60.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

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