Customer Service Adviser
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Job Summary
Take a step forward and let Edenred surprise you.
Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.
We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.
Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.
Customer Service Adviser
Edenred Payment Solutions - Swindon (Hybrid)
Fulltime - Permanent
About the Role
Edenred Payment Solutions is seeking a motivated and customerfocused Customer Service Adviser to join our growing team. Youll support cardholders and clients by providing clear accurate and friendly assistance across phone and email. This role suits someone who enjoys problemsolving working with processes and delivering excellent customer service in a fastpaced environment.
Key Responsibilities
Handle customer enquiries via phone and email
Support cardholders with account access transactions and product information
Investigate and resolve issues following internal processes and regulatory guidelines
Record all interactions accurately and maintain compliant documentation
Escalate complex cases when required
Identify trends and share feedback to improve service
Work collaboratively with Operations Compliance and Product teams
What Were Looking For
Experience in customer service contact centre or financial services (preferred)
Strong communication skills with a friendly professional approach
Ability to explain information clearly and confidently
High attention to detail and accuracy
Comfortable using systems and following structured processes
Calm empathetic and solutionsdriven mindset
Positive attitude and strong team ethic
What We Offer
Competitive salary and benefits package
Hybrid working (office based in Swindon)
Full training and ongoing development
Opportunities for progression within a growing fintech organisation
Supportive inclusive and collaborative team culture
Apply now and Vibe with Us!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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