Ocean Freight Operator

Overview

Our client is currently seeking an experienced Freight Forwarding candidate who can cover all modes of transport. You will be required to cover predominately Ocean Freight Imports and Exports operations but you will also be covering both the Road and Air Freight departments as and when required.

This role is ideal for someone with strong sea freight knowledge who is looking to broaden their logistics skills work collaboratively with internal teams and deliver excellent service to customers and partners. No prior experience in air or road freight is required full training will be provided.

Alongside operational responsibilities this position includes a commercial element involving outbound customer calls to help support and grow our multimodal offering.

Responsibilities

Manage sea freight import and export files from quotation through to final delivery

Support airfreight and road freight booking processes (training provided)

Communicate effectively with customers overseas agents suppliers and internal departments

Arrange customs clearance documentation and final delivery bookings

Resolve operational issues promptly and professionally

Ensure files are accurately costed invoiced and maintained

Monitor customer and supplier credit limits in line with company policy

Carry out additional tasks as requested by the line manager

Commercial Responsibilities

Make outbound calls to existing and prospective customers

Build strong long-term customer relationships through confident friendly communication

Follow up on leads quotations and business opportunities

Understand customer requirements and offer suitable freight solutions

Identify new opportunities to support the wider commercial strategy

Work closely with sales and operations teams to ensure joined-up customer development

Requirements

Skills & Experience Required

Minimum 2 years experience in sea freight operations

Strong understanding of international forwarding processes

Experience with customs clearance procedures

Excellent communication and customer service skills

High level of accuracy and attention to detail

Strong organisational and time management abilities

Proactive problem-solver with a positive approach