Housekeeping Office Coordinator
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Let your passion for discovery become a career. Explore discover share and inspire at St Pancras London
St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars unwind at the serene St. Pancras Spa or host events in elegant meeting rooms including the historic Ladies Smoking Room. Ideally located beside St. Pancras International the hotel is a gateway to memorable experiences in the heart of Kings Cross. From its Grand Staircase to its world-class service St. Pancras London is more than a place to stay its a place to belong grow and be part of something extraordinary.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays) with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability for uniforms.
- Complimentary enrolment in BenefitHub granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays room upgrades gift shop purchases and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations among many other benefits
- Outstanding Wellness program
Position Summary
The Housekeeping Office Coordinator supports daily housekeeping operations by managing room status information preparing staff assignments and coordinating communication between Housekeeping Front Office Engineering and Laundry. The role maintains essential documentationincluding training and absence reportsand helps resolve room discrepancies prioritise workloads and ensure smooth efficient well documented service delivery across the department.
Responsibilities:Heres what your journey with us entails
- Coordinate daily housekeeping operations including room status updates staff assignments and priority room handling.
- Maintain accurate records reports training logs and absence documentation ensuring timely submission to HR.
- Support safe working practices by following all health safety and emergency procedures.
- Ensure effective communication between Housekeeping Front Office Engineering and Laundry.
- Assist with rota/schedule preparation and ensure accurate distribution to the team.
- Monitor discrepant rooms Do Not Disturb statuses and vacant dirty rooms resolving issues promptly with relevant departments.
- Provide professional timely responses to guest and internal service requests.
- Help maintain quality and cleanliness standards by supporting audits inspections and follow up actions.
- Support management by ensuring tasks are completed on time and to expected standards.
- Contribute positively to team morale collaboration and a respectful productive work environment.Housekeeping procedures room status terminology and daily operational workflows.
- How to use housekeeping and property management systems (e.g. room reports logging requests tracking assignments).
- Company safety policies PPE requirements and emergency protocols.
- Confidentiality data protection and privacy standards for guests and employees.
- Effective communication techniques for interacting with staff cross department teams and guests.
- How to prepare proofread and maintain departmental documentation and logs.
- Procedures for reporting maintenance issues urgent repairs and preventative maintenance requests.
- Quality assurance expectations and standards for cleanliness and service delivery.
- Basic scheduling principles including shift coverage and workload distribution.
- Professional appearance conduct and service focused behaviours aligned with brand standards.
Join Our Team:Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality If you thrive in a fast-paced environment and are passionate about making a difference we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Microsoft Office
- Customer Service
- Computer Skills
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Medical office experience
- Office Experience
- Front Desk
- Microsoft Excel
- Administrative Experience
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
