Customer Success Manager German speaking
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Job Location:
Düsseldorf - Germany
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
- Applications are considered on a rolling basis
- Düsseldorf
- Hybrid
Job Description
TEAM DESCRIPTION & ROLE OVERVIEW
NextGen is Baswares growth and transformation program for a selected group of high-potential enterprise customers.
These are strategic often complex accounts where Basware already has a strong footprint and where the ambition is to deepen partnership scale value and support long-term transformation.
As a Customer Success Manager NextGen (Germany) you will work with a focused portfolio of large German-speaking customers who are navigating significant change: ERP transformations (notably SAP S/4HANA) increasing regulatory requirements automation ambitions and rising expectations from Finance leadership.
This is not a traditional account management role.
It is a role for someone who enjoys owning outcomes building credibility with senior stakeholders and helping customers move forward when situations are complex or unclear.
WHAT YOU WILL DO
In this role you will:
- Own the overall customer relationship from operational stability through to long-term value realization
- Act as a trusted partner to Finance AP IT and Transformation stakeholders
- Lead structured value-driven conversations focused on outcomes not just activity
- Translate customer goals into clear success plans measurable results and concrete next steps
- Identify and progress expansion opportunities rooted in real customer needs and data
- Coordinate closely with Sales Professional Services Product and Partners to drive momentum
- Represent the customer internally escalating when needed and pushing for resolution when things are difficult
- Manage a focused portfolio of 79 enterprise customers
You will operate with a high level of autonomy but not in isolation.
NextGen provides executive sponsorship structured governance shared playbooks and close collaboration with experienced peers across Customer Success Sales and Professional Services. You are expected to lead take ownership and be comfortable with ambiguity with support when complexity increases.
WHAT SUCCESS LOOKS LIKE
In your first 612 months success means:
- Building strong credibility with key customer stakeholders
- Bringing structure and clarity to complex or stalled situations
- Helping customers realize tangible value from their Basware investment
- Contributing to sustainable growth through trust-based expansion opportunities
- Becoming a recognized internal voice for your customers
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
About the company Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sop ... View more
