Quality IJP-TN

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

OB DESCRIPTION
IJP -QA- Chennai	Band: 1	Level(s): 2
Quality Analyst
Quality
Reports to - Associate Manager- Quality
Assess the quality of the performance of our service executives who deal with our existing and potential customer Monitor inbound and outbound calls to assess service executive sales & service performance and conformity to company policies and procedures Assist in developing creating and implementing quality processes and procedures; as well as making recommendation for enhancements in overall business performance
Below listed the major key responsibilities of quality analyst but not limited to Participates in design of call monitoring formats and quality standards Performs call monitoring and provides trend data Uses quality monitoring system to compile and track performance at team and individual level Host call listening session to identify needs and expectations Provides actionable data to various internal support groups as needed Coordinates and facilitates call calibration sessions Deliver Feedback Coaching and Training to the service executive and measure the efficacy Prepares and analyses quality reports for management staff review Actively perform process hygiene audits to ensure health of the process Use quality tools effectively to drive performance Identify the root cause and address the customer complaints to avoid reoccurrence Perform other duties as assigned
Functional Logical & Analytical Thinking Problem-solving Customer & Service Oriented Leadership & Professionalism Effective Communication and interpersonal skill Self & People Management ICT Skills Quality Control Analysis Proven experience in Quality Management & Improvement Numeracy and Understanding of statistics Planning and organisation skills Research & Data Oriented Knowledge in usage of data analysis tools Read Situation Know When to Step in or Step Aside Ability to understand interpret and communicate with data Behavioural Ethical and Social Perceptiveness Ambitious and Goal oriented Resilience Autonomy & Proactivity Decision Making with Sound Judgment Visionary and Inspiring Service Oriented Attention to Detail Stress Tolerance Persuasion & Persistence Cognitive Collaborative & Diplomacy Empathetic & Self Aware (EQ) Public Speaker Motivator Coach & Mentor Active Listener & Patience
Graduate 12 Months in system No PDP in last 6 months No disciplinary action in the last 6 months Quality score > 85 % HTB No branch complaints received in the last 6 months LY performance rating C or above Mandatory - Highly Proficient in English Tamil.
Guindy Chennai
3rd Feb 2026
Candidates meeting all the required criteria will be intimated by HR on the next round of interviews.

Required Experience:

OB DESCRIPTIONIJP -QA- ChennaiBand: 1Level(s): 2 Quality Analyst QualityReports to - Associate Manager- QualityAssess the quality of the performance of our service executives who deal with our existing and potential customerMonitor inbound and outbound calls to assess service executive sales & servi...

OB DESCRIPTION
IJP -QA- Chennai	Band: 1	Level(s): 2
Quality Analyst
Quality
Reports to - Associate Manager- Quality
Assess the quality of the performance of our service executives who deal with our existing and potential customer Monitor inbound and outbound calls to assess service executive sales & service performance and conformity to company policies and procedures Assist in developing creating and implementing quality processes and procedures; as well as making recommendation for enhancements in overall business performance
Below listed the major key responsibilities of quality analyst but not limited to Participates in design of call monitoring formats and quality standards Performs call monitoring and provides trend data Uses quality monitoring system to compile and track performance at team and individual level Host call listening session to identify needs and expectations Provides actionable data to various internal support groups as needed Coordinates and facilitates call calibration sessions Deliver Feedback Coaching and Training to the service executive and measure the efficacy Prepares and analyses quality reports for management staff review Actively perform process hygiene audits to ensure health of the process Use quality tools effectively to drive performance Identify the root cause and address the customer complaints to avoid reoccurrence Perform other duties as assigned
Functional Logical & Analytical Thinking Problem-solving Customer & Service Oriented Leadership & Professionalism Effective Communication and interpersonal skill Self & People Management ICT Skills Quality Control Analysis Proven experience in Quality Management & Improvement Numeracy and Understanding of statistics Planning and organisation skills Research & Data Oriented Knowledge in usage of data analysis tools Read Situation Know When to Step in or Step Aside Ability to understand interpret and communicate with data Behavioural Ethical and Social Perceptiveness Ambitious and Goal oriented Resilience Autonomy & Proactivity Decision Making with Sound Judgment Visionary and Inspiring Service Oriented Attention to Detail Stress Tolerance Persuasion & Persistence Cognitive Collaborative & Diplomacy Empathetic & Self Aware (EQ) Public Speaker Motivator Coach & Mentor Active Listener & Patience
Graduate 12 Months in system No PDP in last 6 months No disciplinary action in the last 6 months Quality score > 85 % HTB No branch complaints received in the last 6 months LY performance rating C or above Mandatory - Highly Proficient in English Tamil.
Guindy Chennai
3rd Feb 2026
Candidates meeting all the required criteria will be intimated by HR on the next round of interviews.