Senior Service Desk Technician

Fixed term for 12 months

The Benefits

• Holidays- 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning andDevelopment opportunities- We want you to grow in your role. Well work together to support your personal and professional development.
• Health and Wellbeing- a calendar of events and activities throughout the year Mental Health & Wellbeing champions and Cycle to Work scheme plus a personal wellbeing day.
• Community Day- We offer our people an extra paid day off every year to help local charities and community organisations.

The focus of this role is on Service Desk RequestsIncidents and project work with no requirement to be involved in the running of any start or end of day operations.

About the role

Liaising with people in all areas of the business you will:

• Work alongside the Service Desk senior management to ensure resourcing for Branch visits.
• Oversee and coordinate the resolution of service request and incidents ensuring work is prioritised in line with Service Level Agreements and incident management processes acting as a key contributororganiser on incident bridges.
• Lead and quality-assure the teams preventative maintenance tasks and access management processes ensuring tasks are completed accurately and in accordance with best practices.
• Work closely with the Service Desk Manager and Service Desk Lead to plan and deliver projects.
• Proactively review challenge and enhance Service Desk processes driving continuous improvement and promoting efficiency and productivity within the team.
• Act as an onsite senior support presence at Head Office on a rotational basis providing leadership escalation support and mentoring colleagues.

About You:

• Have excellent organisation accuracy and communication skills ensuring that Service Desk tickets are kept up to date and the ticket requester is kept in contact throughout the ticket lifecycle.
• Be a self-motivated achiever who gains satisfaction from providing excellent customer service and problem solving
• The ability to work to deadlines and able to carry out tasks and projects both as part of a team and on your own initiative
• Hold a full UK driving licence
• This role requires some flexible working due to the nature of the role with the working week providing support Monday Friday on a rotational shift basis.

Were here to create a banking experience thats kinder to people and planet.

Unlike banks we dont have public or private shareholders which means we can invest 100% of our profits back into our business. As a result our business is purpose-led financially strong socially responsible and always focused on our people planet and communities.