Regional Operations Manager Fire ProtectionSprinkler

SUMMARY

The Regional Operations Manager Fire Protection/Sprinkler Manageris responsible for the leadership technical oversight and operational performance of a regional team supporting sprinkler standpipe and wet fire protection systems. This senior role ensures safe compliant and efficient delivery of inspection testing maintenance repair and small project work. The ROM drives operational excellence service quality and client satisfaction while supporting the growth and expansion of the sprinkler and wet systems service line.

This position requires a strong background in field or trade environments operational and clientfacing experience and familiarity with quotation and estimating processes. The successful candidate will demonstrate strong leadership capabilities and the ability to guide both people and performance.

KEY DUTIES & RESPONSIBILITIES

People Leadership

• Leads and manages a regional team of sprinkler technicians fitters coordinators and subcontractors.
• Provides handson technical leadership and guidance specific to wet fire protection systems.
• Oversees employee development training performance management hiring and retention.
• Ensures full compliance with health and safety requirements related to fire protection work.
• Conducts regular safety meetings and supports a strong safetyfirst culture.
• Ensures all work aligns with BGIS standards client expectations and applicable codes.

Operations Management

• Oversees regional operations for sprinkler and waterbased fire protection systems including scheduling resource planning and service coordination.
• Manages operational budgets labour planning materials subcontractor costs and work order delivery.
• Ensures timely completion of inspection testing maintenance service calls and small project work.
• Leads proactive maintenance strategies and troubleshooting efforts.
• Collaborates with internal teams to implement fireprotectionspecific standards processes and preventive maintenance programs.
• Supports the adoption and optimization of tools technologies and Computerized Maintenance Management Systemworkflows.
• Responds to operational challenges with urgency to maintain compliance and client satisfaction.

Client & Business Support

• Acts as a subject matter expert for sprinkler and wet fire protection systems.
• Supports client discussions on compliance system performance lifecycle planning and service quality.
• Builds and strengthens client relationships through effective communication and issue resolution.
• Reviews validates and approves estimates and quotations with accuracy and financial awareness.
• Identifies opportunities to expand services and support business development within the region.

EDUCATION EXPERIENCE & QUALIFICATIONS

To maintain a broad candidate pool no single qualification is required. The following are considered assets:

Educational & Certification Assets

• Trade background or apprenticeship experience in Sprinkler Fitting or related mechanical/fire protection fields.
• Community College in Fire Protection Engineering (or equivalent) or work experience as a Fire Sprinkler Journeyman
• Knowledge in most NFPA Codes in particular NFPA.
• National fire code Ontario Fire code and Ontario Building Code.
• Experience in a Sales/Supervisor/Design role in the Fire Protection Industry preferred.
• Experience in Project Estimation/Management will be considered an asset.
• Management and Supervisory Experience ideal
• Must possess a valid drivers license and have a clean driving record.
• Exceptional communication skills and organizational skills

Experience Assets

• 510 years of experience in sprinkler/wet fire protection systems fire protection operations or similar mechanical/lifesafety service lines.
• Supervisory or leadership experience managing field technicians or subcontractors.
• Experience developing or reviewing estimates and quotations.
• Experience with inspection testing and maintenance programs for waterbased systems.
• Familiarity with project coordination or retrofit activities.
• Proficiency with CMMS systems and digital service management tools.
• Strong communication problemsolving and stakeholdermanagement skills.

KNOWLEDGE & SKILLS

• Solid technical knowledge of sprinkler and waterbased fire protection systems.
• Ability to clearly communicate technical and nontechnical information.
• Strong operational planning budgeting and organizational skills.
• Ability to interpret inspection data analyze deficiencies and recommend solutions.
• Strong interpersonal verbal and written communication skills.
• Ability to lead and motivate skilled trades professionals in a highperformance environment.

This is a regular full-time position with a salary range of $82432 - $103040 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.