Customer Service Representative

Farmers Branch, TX - USA

Hourly Salary: $ 20 - 21

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

The work we do has an impact on millions of lives and you can be a part of it.

Wehelp protect our customers against lifes ofwhere you work within thecompany youll behelping provide protection and peace of mind when our customers need it most.

The Customer Service Representative (Contract Administrator) is responsible for loading and balancing all incoming contracts and payments into theadministrative system in a timely manner. Assists customer and dealer cancellations and contractinquiries. Works under immediate supervision relying on instructions and pre-establishedguidelines to perform job functions.

* Local applicants will be considered as this role does require onsite work at our Farmers Branch TX office for at least six months before working a hybrid schedule*

Candidates with the ideal transferrable skills as listed below will be considered for interview:

Applicants must have the ability to work in a fast-paced environment.

Applicants must have excellent verbal and written communication.

Applicants must be proficient in Microsoft Office programs such as Outlook Excel and Word.

Applicants must be detail-oriented accurate and highly organized.

Schedule: Monday - Friday 8:00 am- 4:30 pm CST

Essential Functions:

Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines
Load and balance all contract payments into the system
Make contract corrections in the system per dealer requests
Update notes in the system for all emails received and contract-related phone calls
Process ACH remittances
Answer customer questions regarding contracts and cancellations
Provide cancellation quotes and process cancellations
Pull contract and cancellation documents per dealer requests
Assist dealers with navigating the Dealer Portal
Add new users to Dealer Portal per dealer requests
Collaborate with rates teams when products are not consistent on incoming contracts
Create invoices/memos for unbalanced batches
Manage incoming checks daily before giving them to the accounting department
Net approved claims on batches
Process contract transfers and cancel/rebooks
Contact dealers/agents for contract rejections and issues
Other duties as assigned

Required Knowledge Skills and Abilities:

High school diploma or equivalent
Minimum 2 years of basic administrative experience
Ability to type 10000 keystrokes alphanumeric with a minimum 90% accuracyProficient in Microsoft Office programs such as Outlook Excel and Word
Detail-oriented accurate and highly organized
Excellent written and verbal communication skills
Reliable and punctual
Ability to plan organize prioritize and complete assignments in a timely manner
Ability to work both collaboratively and independently
Ability to manage environmental and process change in a positive manner
Ability to perform basic math functions such as addition subtraction multiplication and division

Preferred Requirements

Bilingual - Spanish and English
Ability to work in a fast-paced environment.
Ability to communicate and work with a diverse team.

$20 - $21 an hour

Protectives targeted compensation for this position is $20.00 - $21.00 hourly non-exempt. Actual salaries may vary depending on factors including but not limited to job location skills and experience. The range listed is just one component of Protectives total compensation package for position also offers additional incentive opportunitiesthrough an annual incentive based on individual and Company performance.

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits addition to offering comprehensive health dental and vision insurance we support emotional wellbeing through mental health benefits and an employee assistance balance is important and Protective offers a variety of paid time away benefits (e.g. paid time off paid parental leave short-term disability and a cultural observance day).The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts a pension plan and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards Protectives platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Companys benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability please emailemailprotected. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting retaining and growing an inclusive workforce.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Unclear Seniority

The work we do has an impact on millions of lives and you can be a part of it.Wehelp protect our customers against lifes ofwhere you work within thecompany youll behelping provide protection and peace of mind when our customers need it most. The Customer Service Representative (Contract Administrat...