Senior Researcher, Insights MX Special Projects
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Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology compassionate service and world-class user experience design.
This job post will close at 4:00 PM MST on Friday February 6th.
This Senior Researcher on the Insights Team at Collective Health is curious proactive strategic and highly collaborative bringing deep expertise in healthcare mixed-methods research and the ability to conduct high-quality research in both English and Spanish. As a highly capable research-doer this individual will be dedicated to business-critical research projects. These projects range from upstream discovery that inform strategic prioritization efforts to downstream product evaluation efforts that measure the impact of a new feature or initiative.
Leveraging both qualitative and quantitative methods their impact is often found outside the bounds of a single research study: they proactively identify and close knowledge gaps help connect the dots between disparate projects and amplify our members voice across the organization in creative and impactful ways. They are joining a team that requires active input and participation from all of its members to get the job done and participation in these team-wide efforts will be an important part of the role.
This is a high-visibility high-impact individual contributor role tasked with making the most of the data we have and generating new data where we need it around mission-critical business and user addition to doing research yourself youll lead and partner closely with collaborators from around the organization through the learning journey. Perhaps most importantly youll see insights through to action as theyre applied to product partnership operations and other business decisions.
What youll do:
- Build strong collaborative relationships with researchers designers product managers cx leads data scientists data analysts engineers clinicians client- and partner-facing leads and many others to identify research questions plan research do research and share & apply insights.
- Works with PM Design CX and other stakeholders to identify upcoming research needs across at least one focus area plot them to a timeline and communicate these plans up and out. Aligns research project planning with company strategy and priorities and adjusts as needed.
- Conduct all phases of qualitative quantitative and mixed-methods research (planning preparation doing analysis sharing insights).
- Plan conduct and share-out evaluations of Product-led initiatives in close partnership with Product and Business owners. Leverage existing data and work with PMs data scientists analysts and engineers where necessary to flag new data needs.
- Proactively escalates timing or resource issues that might impact research commitments or successfully executing against company strategy and priorities. Ensures stakeholders are comfortable and confident in research plans.
- Drive learnings into action synthesizing and communicating insights throughout the organization (including executive leadership) with clear compelling deliverables.
- Support other team-wide efforts as needed.
- Support our Insights practice and process development. Look for opportunities to advance how we research through your own work and partner with your research team to improve process tooling workflows.
To be successful in this role youll need:
- Qualitative methods:
- Generative research ie interviews ethnographies case studies content/data audits etc.
- Evaluative research ie concept and usability testing success metric definition and measurement
- Quantitative methods:
- Survey design delivery and data analysis
- Analysis of internal and external data sources (i.e. claims/utilization data product utilization public health/demographic data) to inform or guide research
- Experience using Looker Excel and AI Analysis tools like Unwrap
- Other (the most important!):
- A keen eye for spotting patterns in complex qualitative and quantitative data
- Deep empathy for people navigating health care and costs
- Ability to drive work independently through collaboration
- Comfort balancing business needs human complexity and technical constraints
- Spanish-research Expertise:
- Bi-lingual English & Spanish to support our growing Spanish population and associated research needs
Pay Transparency Statement
This is a hybrid position based out of one of our offices: San Francisco CA or Lehi UT. Hybrid employees are expected to be in the office two days per week.#LI-DNI
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal addition to the salary you will be eligible for 65000 stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at Francisco CA Pay Range
Key Skills
- Arm
- Machine Learning
- AI
- C/C++
- R
- Clinical Trials
- Experience Administering Injections
- Research Experience
- Research & Development
- Assembly
- Semantic Web
- Vulnerability Research
About Company
Collective Health offers the first integrated solution that empowers employers to administer plans, manage costs, and take care of their people—all in one place.
