NOC Shift Lead

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Immigration sponsorship is not available for this position

What you can expect

We are seeking an experienced NOC Shift Lead to manage critical data operations and incident response for our global infrastructure. This role combines technical expertise with leadership skills to ensure seamless service delivery.

About the Team

We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply! Our people make all the difference in our success.

Responsibilities

Leading real-time monitoring and analysis of system performance metrics and KPIs.

Managing incident response workflow and coordinate resolution across technical teams.

Overseeing alert management system and establish escalation protocols.

Conducting troubleshooting efforts and incident investigations.

Supervising ticket queue management and action item tracking

Coordinating with technical and service teams for system maintenance and upgrades.

What were looking for

Have track record with 5 years managing incident response teams.

Bring expert knowledge of ITSM frameworks and incident management processes.

Show strong proficiency in data center operations and cloud infrastructure monitoring.

Have developed advanced skills in documentation and collaboration tools (Jira Confluence Zoom Docs)

Demonstrate leadership in cross-functional team environments

Deliver excellence in global team coordination across multiple time zones

Adapt to the flexibility required to work rotating shifts including evenings weekends and holidays. On-call responsibilities are part of the role to ensure 24/7 operational coverage.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars. Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Here youll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse inclusive environment.

Our Commitment

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate on the basis of race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds experiences abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition or if you need assistance accessing our website or completing the application process please let us know by emailing us at

Salary Range or On Target Earnings:

Minimum:

$87600.00

Maximum:

$186000.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

02/20/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.

Immigration sponsorship is not available for this positionWhat you can expectWe are seeking an experienced NOC Shift Lead to manage critical data operations and incident response for our global infrastructure. This role combines technical expertise with leadership skills to ensure seamless service d...