Director, Product Management (ITSM)

About Us:

Automation Anywhere is the leader in Agentic Process Automation (APA) transforming how work gets done with AI-powered automation. Its APA system built on the industrys first Process Reasoning Engine (PRE) and specialized AI agents combines process discovery RPA end-to-end orchestration document processing and analyticsall delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work Automation Anywhere helps organizations worldwide boost productivity accelerate growth and unleash human potential.

Our opportunity:

We are seeking a Director of Product Management to lead the strategy and execution of our Agentic IT Service Desk and IT Operations portfolio at Automation Anywhere the leader in Agentic Process Automation (APA). This role will shape AI-powered agentic capabilities that transform how enterprises deliver IT Help Desk Service Management and IT Operations at scale.

You will bring deep expertise in enterprise IT workflows strong product leadership and a passion for applied AI to deliver differentiated solutions that solve real customer pain points and drive measurable outcomes. Your work will push beyond traditional automation toward intelligent autonomous experiences that redefine modern IT.

Partnering closely with senior engineering UX data science go-to-market teams customers and industry analysts you will play a key role in defining the product vision and market leadership of Automation Anywheres Agentic IT solutions.

Who youll report to:

This role will report to our VP Product Management

Location:

Hybrid role with regular onsite work days in our San Jose CA corporate office required

You will make an impact by being responsible for:

• Owning the end-to-end product strategy and lifecycle for Agentic ITSM and ITOps products from vision and roadmap through execution launch scale and optimization
• Defining and driving a multi-year product vision and roadmap aligned with company strategy customer needs and market opportunities in ITSM
• Partnering closely with engineering AI/ML UX and architecture teams to deliver robust scalable and secure agentic solutions in an agile development environment
• Translating complex enterprise IT challenges (incident problem change request asset remediation and other workflows) into clear actionable product requirements
• Engaging directly with customers prospects and partners to validate product direction test early concepts and incorporate feedback into continuous improvement
• Serving as the internal and external product evangelist for Agentic ITSM representing the product with executives customers analysts and at industry events
• Collaborating with sales marketing customer success and enablement teams to ensure strong go-to-market execution positioning and adoption
• Establishing and track data-driven success metrics (adoption value realization operational outcomes) using insights to prioritize investments and measure business impact
• Communicating product strategy roadmap progress and business outcomes clearly to executive leadership and key stakeholders

You will be a great fit if you have:

• Bachelors degree in Engineering Computer Science or a related technical field; advanced degree a plus
• 10 years of experience in Enterprise SaaS ITSM AIOps or related enterprise software domains
• 5 years of product management leadership experience including building and scaling complex enterprise platforms
• Strong domain expertise in ITSM and IT Operations including incident problem change service request observability and operational automation
• Hands-on experience with AI Agents Generative AI RAG etc. ideally applied to enterprise or operational use casesthat drive measurable customer and business value
• Proven ability to define and deliver agentic AI-powered products that drive measurable customer and business value
• Strong technical fluency with enterprise architectures cloud platforms integrations and automation ecosystems
• Demonstrated success in owning and driving strategic product roadmaps that balance innovation customer value and scalability

You excel in these key competencies:

• Exceptional communication skills with the ability to articulate complex technical and business concepts to executives customers and cross-functional teams
• Strong product judgment and user-centric mindset with the ability to map enterprise workflows to intuitive impactful experiences
• Analytical and outcome-driven approach using data to inform decisions prioritize initiatives and measure success
• Experience operating in high-stakes environments and engaging directly with senior customers partners and executive leadership

The base salary range for this position is $230000 $260000 a year. The base salary ultimately offered is determined through a review of education industry experience training knowledge skills abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus equity and a full range of medical and other benefits.

Ready to Revolutionize Work Join Us.

This is an opportunity to work with a global passionate team pioneering technology thats redefining the way people work everywhere. Join us and discover the many ways that you can have an impact achieve your potential and go be great.

Job Segment OR Key Words: Enterprise SaaS ITSM AIOps Leadership B2B Software Solutions Product Management APA GenAI Agentic Process Automation

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Benefits and perks youll appreciate:

• Flexible work schedule / remote roles
• Unlimited Personal Time Off
• 12 holidays off per year
• 4 days volunteer time off per year
• Eligible for 4 company Achievement days off per year
• Variety of health care and well-being benefits
• Paid family/parental leave
• We are a designated Best Place to Work for 2 years in a row! Learn morehere
• Newsweeks Top 100 Most Loved Workplaces in America 2023 Learn morehere