Customer Quality Engineer
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Quality Engineer
Position Summary
We are seeking an experienced Quality Engineer to join our Customer Quality team to assist in the resolution of Field Service Incidents (FIRs) while driving product improvements based on customer feedback. This role will be responsible for investigating quality concerns managing corrective actions holding joint responsibility for the development and maintenance of QA department data collection and analysis software and collaborating with internal teams ensuring customer satisfaction and continuous improvement of product performance. The ideal candidate will be highly analytical detail-oriented and skilled in problem-solving.
Position Responsibilities
- Process Customer opportunities by conducting thorough investigations and determining root cause analysis.
- Manage and resolve field service incidents (FIRs) ensuring timely responses and corrective actions.
- Lead customer communication regarding quality concerns corrective actions and improvement initiatives.
- Coordinate cross-functional investigations with Manufacturing Quality Process Engineering Design Engineering and Field Service teams.
- Develop and implement corrective and preventive actions (CAPAs) based on customer feedback.
- Share joint responsibility for the development and maintenance of the QA departments various data collection and analysis software to ensure accurate reporting and tracking of quality performance.
- Analyze trends in customer complaints and FIRs to identify systemic issues and drive continuous improvement.
- Track and report key quality metrics related to customer satisfaction and defect rates.
- Support audits and customer visits by providing detailed quality performance reports.
- Collaborate with Field Service teams to improve product reliability and reduce service incidents.
- Drive continuous improvement initiatives using Six Sigma Lean and/or other quality methodologies.
- Assist in the analysis of trends repeat incidents and areas of concern.
- Perform other duties as required to support corporate objectives.
- Ability to perform deep-dive research on off the shelf components to identify and assess capabilities.
Position Qualifications
- Bachelors degree in engineering Quality Management or a related field (Masters preferred).
- 5 years of experience in customer quality or Field Service Quality Engineering.
- Strong knowledge of customer complaint resolution processes FIR investigations and corrective action methodologies.
- Experience conducting root cause analysis and implementing CAPAs.
- Ability to collaborate effectively with Manufacturing Quality Process Engineering Design Engineering and Field Service teams.
- Experience in jointly managing the development and maintenance of data collection and analysis software ensuring accuracy in quality reporting and metrics.
- Proficiency in quality systems statistical analysis and process improvement methodologies.
- Excellent communication and problem-solving skills.
- Certifications such as CQE (Certified Quality Engineer) Six Sigma or Lean Manufacturing.
- Experience with Regulatory Compliance will be a distinct plus.
Physical Requirements
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:
- Work is performed in an office warehouse or customer facility
- May require duties performed in a production setting including loud noises.
- Work in a stationary position up to 75% of the time
Required Experience:
IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Orange EV’s commercially deployed fleet of pure-electric terminal trucks has achieved unparalleled milestones – and uptime performance – in the industry.
