ARN Customer Service Advisor (Fixed-Term)
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Job Location:
Huddersfield - UK
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Advisor
Location: Huddersfield
Department: ARN
Contract type: Fixed-term
About the role
Were looking for a Customer Service Advisor to join ARN and play a key role in ensuring repair instructions are deployed to the most suitable repairer in accordance with customer SLAs. They are also responsible for ensuring that all systems are updated and maintained efficiently.
All Customer Service Advisors are responsible for delivering excellent customer service at all times.
Activate Group is a growing UK business with 1000 team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Key responsibilities
- Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary.
- Making outbound and receiving inbound calls to and from customers clients 3rd parties and repairers.
- Using Avant Groups bespoke software and databases to record update and maintain information relating to each claim.
- Manage own workload ensuring all claims assigned are progressing in line with set KPIs and business targets.
- Provide accurate updates to all key stakeholders ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position.
- Ensure that all SLAs are met and exceeded.
Skills and experience
- Have a resilient and positive attitude.
- Excellent customer service skills taking responsibility and providing a market leading customer journey.
- Excellent problem solving skills.
- Ability to handle a high volume of calls daily.
- Excellent written and verbal communication skills.
- Able to manage own time and workload.
Desirable (but not essential):
- Experience of working in a fast paced/contact centre environment (desirable).
- Experience within the insurance and claims industry (desirable).
Benefits
We believe in rewarding our people for the great work they do. When you join Activate Group you can expect:
- 33 days holiday including bank holidays
- Personal health cash plan claim back the cost of everyday healthcare such as dental and optical check-ups
- Enhanced maternity paternity adoption and shared parental pay
- Life assurance at three times your basic salary
- Free breakfasts and fresh fruit
- A birthday surprise for everyone
What you can expect from us
At Activate Group we want everyone to have the tools and support they need to do their best work. Were an innovative business that continuously reviews and improves our systems processes and ways of working making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose making someones bad day better. Youll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.
We believe work should be enjoyable. We make time to celebrate success recognise achievements and bring people together at team events and company-wide celebrations. Well also support your ongoing development through regular feedback and career planning.
Whether youre based in one of our contact centres in Halifax Peterborough or Huddersfield working at an Activate Accident Repair (AAR) site or working from home youll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast-growing business approaching 1000 team members nationwide.
We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in road incidents through our contact centres in Halifax Peterborough and Huddersfield.
We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops as well as through a UK-wide network of trusted independent repair partners.
We also work with the UKs largest vehicle manufacturers supporting their approved repair programmes and deliver innovative technology solutions to fleets vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someones bad day better
Our values define how we work with our team members customers and suppliers:
- Make it happen Be accountable. Take the initiative work fast and do a great job.
- Strive for better Be bold. Challenge the norm - make small improvements often.
- Win together Be a team player. Win together learn together respect each other.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Job title: Driver Department: Activate Accident RepairLocation: AAR Bristol We’re excited to announce the addition of two new sites to our Activate Accident Repair business! We have acquired two established Motorcare Bodyshop's in Tunbridge Wells (Kent) and Bristol - a fantastic step ... View more
