Support Trainee

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

OUR MISSION

At Redwood we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate manage and monitor your workflows across any application service or server in the cloud or on premises with confidence and control.

Redwoods global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Support Trainee is an entry-level position within the Customer Support this role you will participate in a structured training program designed to build foundational knowledge of Redwoods products support processes and the technical concepts needed to succeed in a customer-facing technical role. The purpose of the position is to learn practice and gradually apply troubleshooting and ticket-handling skills under guided supervision with the goal of transitioning into a Level 1 Support Representative when ready and when opportunities arise.

Learn and complete all modules included in the Support Trainee Program including Redwood product knowledge support workflows and troubleshooting methodologies.
Study and build basic understanding of relevant technologies such as databases operating systems networking APIs and security fundamentals.
Successfully complete required knowledge checks tests or practical assessments.
Participate in training sessions shadowing opportunities and reviews of real support cases.
Observe senior agents and Team Leads to understand ticket handling customer communication and troubleshooting techniques.
Learn how to properly document issues following established guidelines.
Begin handling simple customer inquiries under supervision progressively increasing autonomy.
Learn support procedures including SLAs escalation rules prioritization and the end-to-end ticket lifecycle.
Use internal tools knowledge bases and documentation to research answers and support learning.
Actively collaborate with mentors and team members to track learning progress clarify questions and integrate into the team.

YOUR EXPERIENCE

Studies in Computer Science Information Technology or a related field (completed or in progress).
Familiarity with computer systems and basic troubleshooting concepts.
Strong interest in technology and willingness to learn technical concepts independently.
Proficiency in English (written and spoken).
Previous experience in customer or application support is a plus but not required.
Exposure to technical environments through coursework internships or personal projects is a plus.

If you like growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race colour religion sex gender identity marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) sexual orientation pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database please email us directly at

Required Experience:

Intern

OUR MISSIONAt Redwood we empower our customers with lights-out automation for their mission-critical business processes.ABOUT USRedwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform s...