Tipalti | Customer Support Engineer (CO)
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
On behalf of Tipalti SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship!
SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer.
Customer Support Engineer works directly with customers to identify and resolve basic customer issues and needs.
Responsibilities:
- Provide world-class service to our customers and ensure customer success post-sales.
- Provide specialized support on both technical and product issues and also manage customer escalations.
- Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success Product and Engineering as required.
- Act as a customer advocate by sharing product feedback with engineering product and other internal stakeholder teams to drive the product roadmap.
- Create and contribute to the development of knowledge articles in Tipaltis knowledge base.
Requirements:
- 2 years of hands-on technical support experience at a SaaS company with a focus on delivering support through live chat and email.
- Proven experience providing real-time support via live chat including managing multiple conversations simultaneously while maintaining high service quality.
- Strong communication skills including written verbal and listening.
- Detail-oriented and well-organized.
- Always learning has a growth mindset.
- Strong creative thinking and problem-solving skills.
- Experience in working with ticketing systems such as Zendesk or any ticketing system. and Salesforce
- Experience with NetSuite/QuickBooks or other ERP systems and knowledge of accounting is a big plus.
- Experience with payment systems and/or working at a fintech companyan advantage.
- Proven ability to read debug and understand HTML code API calls advantage.
About the company:
Tipalti is the only solution on the market today that streamlines and automates the entire global payables workflow with one holistic cloud platform. It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.
Tipalti eliminates up to 80% of the supplier payment and regulatory compliance workload for finance departments. Companies like GoDaddy GoPro Twitter Vimeo and Amazon Twitch trust Tipalti to eliminate risk and save by scaling and automating their supplier payment operations.
Required Experience:
IC
Key Skills
- Abinitio
- Google Analytics
- Corporate Communications
- Infection Control
- Lab Technology
- Condition Monitoring
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