Order Entry
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Job Location:
Hamilton, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Order Entry
Job Summary: Accurately enters and verifies B2B customer orders prioritizing deadlines and coordinating with internal teams to ensure correct and timely production.
Area: Customer Services Order Entry
Benefits & Perks:
- Competitive Pay: $20 per hour
- Paid Weekly
- Health/Vision/Dental/Life/Short Term Disability
- 6 Paid Holidays Off
- Paid Time Off (PTO)
- 401K & 401K Match
- Employee Referral Program: $500 for each employee referred!
Essential Functions -Responsibilities
Business to Business-No Cold Calling
- Receive orders mainly by email and prioritize per production cut off according to shipping regions.
- Enter costumer orders in Vinylmax databases (Fenevision). Orders include custom windows and patio doors (dimension color glass options). Orders are entered by priority per cut off. The information regarding the orders will be used by manufacturing to build the windows and patio doors.
- Check orders to make sure the correct product is entered and manufactured. This is especially important when customers draw an outline of the product requested. Vinylmax will make no assumptions and orders may have to clarify with customers. Most of the times a Customer Service Rep will contact the Customer but there may be a need for limited contact with customers directly by the Order Entry position.
- Identify research and resolve issues using the computer system. Obtain and evaluate all relevant information to handle inquiries and complaints
- Work as a team player with Customer Service Production etc.
- Direct requests and unresolved issues to the designated resource
- Communicate and coordinate with internal departments and with customers in an open and pleasant manner. External customer interactions usually include Branch Managers Counter Personnel and Sales Representatives
- Recommend process improvements and be comfortable to defend position and provide feedback to Customer Service Manager and coworkers
- Performance metrics include accuracy and volume of orders entered. All orders entered will follow a complete entry checking and verification
Education
- High School Diploma General Educational Development Diploma (GED)or equivalent experience
Experience
- Customer service or related experience (call center administrative assistant sales)
- Familiarity with Microsoft Office Suite required especially Word Excel and Access.
- Must have strong communication and interpersonal skills.
Skills
- Must have strong communication and interpersonal skills.
- Detail oriented and able to handle stress.
- Excel in a fast-paced environment working against deadlines.
Work Environment
- Able to spend long hours sitting using a computer and phone which requires high attention to detail.
- Must be punctual and able to stay on the job for the required hours.
Work Schedule
- Accepting candidates interested in full time or part time work. Full time work schedule is typically Monday through Friday during day shift 40 hours per week with overtime if required.
A criminal background check is required for all positions upon offer of employment.
We are a drug-free workplace.
Labor Law Posters for Applicants:
Vinylmax is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here you will find links to the current information regarding Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) and the Employee Polygraph Protection Act (EPPA).
Key Skills
- Lpc
- ABAP
- Benefits & Compensation
- Investor Relations
- ITIL
- Art
About Company
Vinylmax - Vinyl Replacement and New Construction Windows & Doors Two generations and more than 40 years of experience means our passion runs deep. We bring exceptional, relevant windows and doors to homes and families, using state-of-the-art technology and backing it all with a stron ... View more
