Watch Commander
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Job Location:
Huntsville, AL - USA
Yearly Salary:
$ 110847 - 144102
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary
The FBIs IT Infrastructure Division is seeking a highly qualified Watch Commander to lead real-time operational oversight of critical IT systems that support our agencys this high impact role you will guide watch floor operations coordinate rapid incident response and ensure the uninterrupted performance of enterprise networks and services. If you are ready to elevate your career while making a measurable difference we want to hear from you.
- Directs real-time monitoring coordination and resolution of IT incidents to ensure operational continuity data integrity and compliance with information assurance and privacy standards in accordance with federal and agency directives.
- Provides oversight of the IT Service Desk operations addresses customer and technical issues requiring escalation and identifies and implements improvements in the accuracy and timeliness of services.
- Leads and manages the planning development and execution of IT projects that support the Strategic Information Routing Centers mission critical systems.
- Coordinates the receipt routing and resolution of time-sensitive law enforcement information through secure systems.
- Gathers organizes and analyzes data and information on IT problems advising management and operational personnel on the troubleshooting resolution and root cause of issues that hinder the operation of the organizations IT infrastructure and systems.
- Serves as a liaison between technical teams law enforcement partners and leadership to align IT capabilities with operational requirements.
- Mentors junior IT staff assigned to the watch floor ensuring adherence to operational procedures and incident reporting protocols.
Conditions of employment
- Must be a U.S. citizen.
- Must be able to obtain a Top Secret-SCI clearance.
- Able to work weekend holiday and on-call shifts.
Qualifications
GS-13: Applicant must possess at least one (1) year of SE equivalent to the GS-12 grade level. SE is defined as follows:
- Experience managing and executing IT projects involving the design implementation and maintenance of secure mission critical systems.
- Experience managing the operations of an IT command watch or network operations center by leading incident response activities monitoring mission critical systems ensuring compliance with policies and maintaining situational awareness of IT infrastructure health and performance.
- Experience providing technical guidance during operational events and emergencies involving complex IT systems networks or communications infrastructure.
- Experience using a ticketing system to track incidents and tasks resolving routine and complex IT issues and escalating for support as needed.
Education
There are no educational requirements at this level.
Additional information
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
Key Skills
- Analysis
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- Import & Export
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- Manual Testing
