Program Support Assistant

• Creates workflow charts and graphs.
• Develops internal mechanisms for trending and reporting data workflow efficiency and program development.
• Maintains current records reports and surveillance logs.
• Assists with any future Virtual Care proposals/projects.
• Represents the department in facility meetings or events when needed.
• Reviews requests for information from employees and patients and directs them to the current point of contact.
• Collects and analyzes workload and assessment data.
• Manages multiple priorities and demands.
• Manages work schedules.
• Answers phone calls monitors voicemails reaches out to non-responders and prioritizes calls.
• Functions as a backup timekeeper.
• Contacts patients and reinforces proper usage of equipment (i.e. Home Telehealth equipment to transmit biometric data or schedule virtual visits).

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:

• Experience with the VA and Service guidelines in governing correspondence memorandums policies and procedures.
• Applies knowledge of VA laws regulations and procedures and their practical application.
• Utilizes daily a variety of software programs (e.g. Microsoft Office file management CPRS VISTA EXCEL PowerPoint TMS ADPAC) to gather analyze and display data utilizing templates graphics and spreadsheets.
• Communicate effectively both verbally and in writing in a variety of settings with personnel at all levels in the medical center.
• Adept administrative organizational skills with highly developed customer service skills and abilities evidenced by successful work experience in complex administrative office environment(s).

• Administration and Management
• Communication
• Computer Skills
• Customer Service