Supervisory Medical Support Assistant

Veterans Health Administration

Job Location:

Cumberland, WI - USA

Yearly Salary: $ 57736 - 76471

Posted on: 2 days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Summary

The Supervisory Medical Support Assistant (MSA) position serves at the direct line supervisor for Medical Support Assistant staff assigned to the Community Based Outpatient Clinic or Call Center. The supervisor works collaboratively with other members of an expanded health care system and is an integral member that effectively carries out day to day administrative operations of the clinic or call center.

Duties

The Supervisory Medical Support Assistant (MSA) serves as the direct supervisor for all Medical Support Assistant staff assigned to the CBOC or Call this role the supervisor oversees daily operations ensures timely and accurate responses to Veteran inquiries and maintains high standards for access customer service and scheduling accuracy.

The supervisor works collaboratively with administrative partners across the Medical Center and VISN 5 including service chiefs business managers Clinic Support Team members Community Care staff and other non-clinical operational units. Essential coordination also occurs with systemwide VA stakeholders and external organizations such as community call centers non-VA facilities diagnostic partners and supporting programs to ensure seamless communication and continuity of service for Veterans.

Total Rewards of a Allied Health Professional

Work Schedule: Varies
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 24073F
Permanent Change of Station (PCS): Not Authorized

Requirements

Conditions of employment

RESUME REQUIREMENTS - Your resume must include the following information:

Job Title (for each position)
Description of duties (be as detailed as possible)
Month and year start/end dates (e.g. June 2018 to April 2020) of employment
Full-time or part-time status (include average hours worked per week)

You must be a U.S. Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Complete all application requirements detailed in the Required Documents section of this announcement.

As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

Experience and Education.

United States Citizenship
Experience and Education.

Experience. Six months experience of clerical office customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
Education. One year above high school; OR
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

English Language Proficiency: Must be proficient in spoken and written English.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title series and grade held which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard but who met the qualifications applicable to the position at the time they were appointed to it the following provisions apply:

Such employees may be reassigned promoted or changed to a lower grade within the occupation.
Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

Grade Determination:

Supervisory Medical Support Assistant GS-7

Experience. One year of experience equivalent to the GS-6 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient outpatient or interdisciplinary setting.
Demonstrated Knowledge Skills and Abilities. Candidates must demonstrate all of the KSAs below:

Ability to provide the full range of administrative and supervisory duties in a patient support setting which includes assignment of work performance evaluations selection of staff and recommendation of awards and/or advancements.
Ability to collaborate communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
Ability to provide briefings orientations staff development and training related to administrative functions in a patient support setting.
Ability to delegate authority evaluate and oversee people and programs accomplish program goals and adapt to changing priorities.
Assignment. Supervisory MSAs plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility.

Assignment. Supervisory MSAs plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include but are not limited to: assigning and evaluating the work of subordinate MSA staff; resolving complex problems to ensure patient services are met; evaluating new products equipment and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSAs activities. For all assignments above the full performance level the higher-level duties must consist of significant scope administrative independence complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% if the time.

Physical Requirements: Must have the mental emotional and physical ability to satisfactorily perform the duties of the proposed assignment and pass the requisite laboratory and other screening as required by Federal regulatory agencies and meet the physical demands as described below.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit:

Additional information

Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest. The VA is committed to Whole Health and values Veteran and Employee health and wellbeing. As a VA employee you will practice Whole Health in an environment that supports personalized and proactive care.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Experience:

Manager

SummaryThe Supervisory Medical Support Assistant (MSA) position serves at the direct line supervisor for Medical Support Assistant staff assigned to the Community Based Outpatient Clinic or Call Center. The supervisor works collaboratively with other members of an expanded health care system and is ...