Senior Customer Success Manager
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Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
A growth-oriented business unit of SS&C Intralinks is a technology leader in M&A Alternative Investments and Banking & Securities markets. Our solutions facilitate 1/3 of the worlds global M&A deal flow and 50% of the private equity raised globally.
About the role
We are currently recruiting for a candidate who is passionate about customer success and has business level Fluency in English and native level French. (Spanish is a bonus).
The Global Customer Success team is integral in creating long-term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors who guide and advocate for our extensive portfolio of customers. Working closely with customers Customer Success plans SaaS implementations on-boardings trainings and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
Overview
The Senior Customer Success Manager will work with customers on general maintenance and support for new and on-going this role the SCSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. The SCSM will work under the guidance of other CS professionals and will apply professional concepts or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Principal CSM.
Your Responsibilities
- Responsible for the coordination and completion of projects as part of a Customer Success team.
- Customer onboarding / platform training
- Maintain regular proactive communication with customers providing updates gathering feedback and addressing concerns.
- Track and report on key customer success metrics including customer health satisfaction and retention.
- Master the Intralinks platform to help customers maximize efficiency and value. Regularly promote demo and provide insights on upcoming features and product enhancements.
- Work closely with Sales Product Education Customer Experience and Support teams to align on customer goals and deliver a seamless experience across the customer journey.
Your experience
- Passionate about customer success.
- Business level Fluency in English and native level French.
- Solid presentation skills communication skills technical acumen and problem solving skills.
- 18 months experience in a previous customer success role.
Travel - Minimal
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups to enable us to bring a diversity of perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
