Supply Chain Channel Manager – Online B2B Customers
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title
Supply Chain Channel Manager Online B2B CustomersJob Description
The Supply Chain Channel (Account) Manager is responsible for the end-to-end lifecycle of our online B2B customer segment. This role sits at the intersection of sales and operations managing everything from initialOrder-to-Delivery (OTD) executionto complexclaims settlement. You will be the primary advocate for our digital partners ensuring that supply planning aligns with demand and that contractual service levels are met through data-driven decision-making.
Your role:
- Order Management & Execution:
- Oversee the fullOrder-to-Delivery (OTD)cycle for online B2B accounts ensuring seamless integration between the web portal and the ERP.
- Monitor order flow and lead times to ensure Perfect Order fulfillment (Right Product Right Time Right Condition).
- Build and maintain strong relationships with key customers understanding their supply chain needs and business objectives.
- Guides the development of new and complex Service Level Agreements (SLAs) collaborating with stakeholders to ensure alignment with evolving customer needs and organizational objectives thereby enhancing service quality and reliability.
- Supply Planning & Integration:
- Collaborate with the Demand Planners to provide insights into online B2B trends seasonal spikes and promotional impacts.
- Ensure inventory availability for key digital accounts by influencingSupply Planningpriorities and safety stock levels.
- Anticipate potential supply chain disruptions and proactively implement contingency plans.
- Contract & Stakeholder Management:
- Interpret and enforceCustomer Contracts ensuring all supply chain-related clauses (delivery windows packaging specs penalties) are operationalized.
- Act as the lead liaison between Sales Finance Logistics and the Customers procurement teams.
- Identify and resolve supply chain issues impacting key accounts promptly and effectively.
- Represents the organization in customer interactions ensuring proactive communication and accurately reflecting customer feedback and requirements thereby fostering strong customer relationships and loyalty.
- Escalation & Claims Settlement:
- Serve as the primary point forEscalation Management resolving critical bottlenecks in the delivery network.
- Manage the end-to-endClaims Settlementprocess for shortages damages or pricing discrepancies ensuring fair resolution and root-cause analysis to prevent recurrence.
- Analytics & Digital Performance:
- Build and maintain automated dashboards inPowerBIto track Channel KPIs (e.g. Fill Rate On-Time In-Full Cost-to-Serve).
- UtilizeAdvanced Excelto conduct deep-dive analysis on order patterns and logistics costs to optimize channel profitability.
- Monitors and reports on key performance indicators and operational metrics to internal stakeholders and customers providing valuable insights and recommendations for further improvement and optimization of business operations.
Youre the right fit if:
Education:
- MBA in Supply Chain Management Operations or Business from a Tier1 or Tier2 management institutes.
Experience:
- Minimum 7 years of experience in Supply Chain or Logistics with strong exposure to B2B Ecommerce or Account Management.
Industry Experience :
- Prior experience in Ecommerce FMCG FMCD or Quick Commerce is essential with a strong understanding of fastmoving supply chains highvolume order fulfillment and digitally integrated customer operations.
Technical Expertise:
- Power BI: Advanced proficiency in data modeling dashboard creation and visualization.
- Excel: Expert-level skills including Power Query complex formulas and data cleansing.
- ERP Systems: Hands-on experience with SAP or Oracle (preferred).
- Planning Tools: Familiarity with platforms such as Blue Yonder JDA or O9.
Negotiation:
- Proven ability to manage customer contracts and lead highvalue financial claims to resolution.
Communication:
- Strong capability to navigate cross-functional dynamics and communicate supply constraints effectively to high-priority customers.
How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companys facilities.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
This is an office based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
#EOS
#LI-PHILIN
Required Experience:
Manager
Key Skills
- Inventory Control
- Procurement
- SAP
- Supply Chain Experience
- SAP Supply Chain Management
- Production Planning
- Supplier Management
- ERP Systems
- Materials Management
- Logistics
- Manufacturing
- MRP
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
