Management Trainee, OTC Collections!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Now were calling upon the thinkers and doers those with a natural curiosity and a hunger to keep learning keep growing. People who thrive on fearlessly experimenting seizing opportunities and pushing boundaries to turn our vision into reality. And as you help us create a better world we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Management Trainee OTC Collections!
We are looking for someone with extensive knowledge and understanding of entire OTC this role you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.

Responsibilities
Manage the OTC collections portfolio and maintain strong customer relations.
Collection on past due invoices & invalid deductions on allocated portfolios via email phone calls etc.
Actively call customers for open invoices taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.
Sending reminder and follow up as per client aligned collection strategy.
Research any full open invoices which customers have disputed facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
Extract invoice level details from customer portal and other available sources to capture invoice level details.
Analysis customer behavior and trend to manage portfolio well and to seek required support.
Candidate would be responsible to manage high volumes accounts per month.
Maintain all relevant systems and tables with valid information.
Problem-solving to find solutions to an organizations data management and reporting problems and to be able to adapt and modify solutions based on changing requirements.
Must demonstrate a high level of self-motivation energy and flexibility.
Research any full open invoices which customers have disputed.
Support team priorities and initiatives and effectively manage workload.
Assist Assistant Manager to prepare and submit reports to the customer as applicable.
Assist in SOP (Standard Operating Procedures) creation and updating.
Deliver the required data for audit purposes.

Qualifications we seek in you!
Minimum Qualifications
B. Com Graduate or equivalent experience
Prior Relevant work Experience.
Detail oriented.
Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the organization.
Must have strong analytical and decision-making skills.
Proficient in using the MS Office package especially with MS Excel (some hands-on Experience) PowerPoint Outlook
Excellent communication & presentation skills
Relevant OTC domain experience & some SAP experience is mandatory.
Preferred Qualifications
Prior experience with SharePoint SalesForce and PowerBI preferred.
Experience with OnBase FSCM and TPM preferred.
Candidates with prior voice experience (US) preferred.
Experience with international process transition would be added advantage.
Candidates with valid US Visa preferred.

What we offer
Attractive salary and benefits such as Medical Aid Retirement and risk benefits
Work in a multicultural environment
Various trainings (technical & soft skills)
Development opportunities in a growing multinational company

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.