Community Moderator

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Social Media

Job Summary

Introduction

Greenparks continued success is built upon the quality of the assets we deliver.

Our clients trust us because we deliver top quality work efficiently to budget and on time with a positive attitude and the tenacity it takes to makegreat workhappen. Great content is the common goal that fuels us all.

Our ambition is to be engaged across every aspect of our clients business where we have theexpertiseand skills to such an extent that we become indispensable to them.

This role description is not a box that you areputin. It is a definition of your core a company like ours you are encouraged and expected to contribute to many wider issues.

Why The Role Exists

To ensure brand-safe positive and engaging online communities across GPC client platforms

To support the delivery of high-quality community experiences through active moderation and engagement

To work effectively within Greenparks social and community management processes

To manage day-to-day moderation operations and helpmaintainbest practices across community projects

What The Role Covers

Day-to-day moderation of assigned GPC client communities and social channels

Monitoring conversations comments messages and posts to ensure adherence to brand and platform guidelines

Supporting Community Managers and Social teams in executing community and engagement strategies

Contribute to overall community quality and health through but not limited to response timeliness moderation accuracy escalation accuracy and maintenance of stable community sentiment.

Reporting andCommunicationStructure

This role reports to and supports the Community Manager and/or Social Lead in the agency.

Responsibilities

Monitor and moderate social media channels community platforms forums and groups to ensure respectful on-brand and policy-compliant conversations.

Review approve hide escalate or remove posts and comments based on moderation and escalation guidelines.

Respond to basic community inquiries comments and messages ina timely professional and on-brand manner.

Escalate sensitive issues complaintspotentialcrises and technical concerns to the Community Manager or relevant internal teams.

Surface recurring conversation themes audience needs and emotional sentiment signals to inform content and engagement optimization.

Support the execution of always-on community engagement activities and campaigns including but not limited to live community experiences such as AMAs group sessions or events through facilitation moderation and participant management.

Work closely with Social Creative and Client Services teams to flag insights from the community that can inform content campaigns and strategy.

Assistinmaintainingcommunity moderation guides FAQs and response templates.

Monitor community sentiment and help compile regular moderation and engagement reports.

Activelyparticipatein sharing learnings and best practices on community management and moderation.

Support the wider social media and community team with other tasks when necessary.

Required Experience:

Junior IC

IntroductionGreenparks continued success is built upon the quality of the assets we deliver.Our clients trust us because we deliver top quality work efficiently to budget and on time with a positive attitude and the tenacity it takes to makegreat workhappen. Great content is the common goal that fue...