Dispatcher
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Job Location:
West Allis, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
We provide commercial HVAC plumbing sheet metal fabrication advanced BAS and energy services to clients across Wisconsin. Our expertise extends into a full-range of industries from healthcare and manufacturing to education government financial institutions and more.
Job Summary
IKM Building Solutions
Job Title: Dispatcher
Location: West Allis WI
Schedule: Full-Time Monday Friday 7:30am-4:00pm
FLSA Status: Non-Exempt
About the Role
IKM Building Solutions is seeking a Dispatcher responsible for taking applicable information from customer callers and dispatching all HVAC requests to the service technicians.
Key Responsibilities
- Accommodate a heavy volume of calls from customers and field service technicians.
- Efficiently dispatch all HVAC service requests to the service technicians per IKM response standards.
- Organize and dispatch service requests including determining which calls are most critical.
- Schedule all planned and unplanned maintenance calls with customers and technicians.
- Maintain knowledge of service technician whereabouts in order to provide accurate estimate of technician arrival to the customer.
- Check in service paperwork and close completed service tickets daily.
- Generate expiring maintenance agreement list and notify all Project Managers with applicable list monthly follow up to ensure PMA is booked prior to expiration.
- Create service tickets monthly for upcoming PMAs.
- Participate in department meetings as requested.
- Ensure accuracy of service technician time reporting and provide time sheets for payroll each Monday.
- Perform additional assignments as requested and maintains a teamwork attitude.
Qualifications
Education
- High School Diploma or GED required
Experience
- 6-12 months or dispatch/call center experience
- Knowledge of general customer service principles and practices
- Outstanding communication skills both verbally and written
Why Join Us
At IKM Building Solutions we value innovation precision and collaboration. Youll be part of a team thats shaping the future of MEP design and fabrication through cutting-edge technology and expert craftsmanship.
#ikmech
#LI-SB1
#LI-Hybrid
Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
