Network Administrator II

The incumbent performs network troubleshooting and triage during service failure scenarios and conducts intense investigations to determine the root cause and develop corrective actions. The incumbent ensures effective and efficient network and server maintenance and operations workflow and practices to help improve availability and performance of systems and dependent environments. Duties also include collaborating with supervisors managers executives and judges as well as management design development oversight coordination and problem solving with all aspects of assigned court IT projects. This position reports to the Director of Information Technology.

REPRESENTATIVE DUTIES:

• Manage and oversee the courts network infrastructure - includes planning installation management and support of routers switches firewalls controllers APs cabling and DCN equipment. Assist with planning of the courts network infrastructure and obtain purchase information of network infrastructure equipment and cabling.
• Provide technical expertise as a team member in the development and operational support of the courts systems and services. Develop specific systems features to satisfy local court unit needs. Make adaptations to national systems or planning for developing or acquiring specific systems for the U.S. District Court when needed. Monitor versions of systems to ensure continuity throughout the court.
• Ensure network equipment is configured in a secure manner and maintained under a warranty contract and standby equipment is available for use in the event of a failure. Work with procurement on maintenance contracts for any network devices or software. Resolve any maintenance issues with these devices.
• Design test and deploy new or enhanced servers including resident software services. Perform server troubleshooting and triage during service failure scenarios and participate in detailed investigations to determine root cause and corrective actions.
• Ensure effective and efficient server maintenance and operations workflow and practices to help improve availability and performance of systems and dependent environments. Analyze and research procurement needs relating to the purchase of new server hardware and dependent accessories including software utilities and backup tapes.
• Support the courts current LAN/WAN network environment and integration into future unified communications networking systems.
• Provide hardware and software support for Windows Server 2016 and above and Red Hat Linux operating system environments. Manage inventory of computer hardware and software licensing information.
• Provide primary or secondary troubleshooting support for the courts case management system locally developed ECF and e-Filing systems Active Directory Informix MySQL Exchange and SQL Servers and other court-developed software applications and services.
• Review and enhance data backup and recovery procedures and practices. Ensure adequate emergency preparedness measures are in place to maintain the integrity of the courts data.
• Conduct comprehensive data security assessments and provide for network security through hardware and/or software solutions.
• Establish and maintain system operating procedures protocols data security backup plans and user permissions. Develop and maintain local court technical documentation for administered systems.
• Carry out long-term projects as well as researching determining and advising the Information Systems Manager regarding projected automation needs including upgrades and enhancements.
• Work closely with information technology professionals within the district and circuit to ensure operational integration and efficiency. Interact with IT professionals at the AO and counterparts in other districts to exchange information on new developments and refinements.
• Ability to work after hours and to travel to Bowling Green Owensboro and Paducah divisions occasionally as needed. Work is primarily performed in an office setting. Incumbent may occasionally lift objects up to 75 lbs. and perform installation work in confined places while bending stooping or reaching.
• Perform other related duties as required.

Conditions of employment

• Applicant must be a U.S. Citizen.
• As a condition of employment an FBI Background Investigation is required.
• Electronic Funds Transfer (EFT) for payroll deposit is required.

Qualifications

A bachelors degree from an accredited college or university is preferred as is experience in a court or related legal field. Familiarity with CM/ECF is also preferred.

Applicant must have:

• Minimum of 3 years of experience in Information Technology and network support.
• Experience with Windows server and workstations Windows architecture deployment administration performance monitoring/tuning security hardening and troubleshooting.
• Proficiency in network monitoring troubleshooting and DNS administration.
• Experience with infrastructure backup restore disaster recovery and business continuity products.
• Experience diagnosing TCPIP networks IPSEC MPLS SDWAN and VoIP.
• Experience in wireless technologies and wireless network management including mobile device management.
• Proficiency in installing and testing network equipment software applications printers and other peripherals.
• Experience using VMware vCenter vSphere Hyper-V and/or other virtual computing methods.
• Proficiency in Cisco HP Palo Alto or other network equipment and services.
• At least 2 years of specialized experience* as outlined below.

• Excellent organizational skills and experience handling multiple tasks at once
• Superior customer service skills and excellent oral and written communications skills
• Knowledge of legal terminology and processes
• Demonstrated ability to work with a variety of automated systems
• Ability to communicate effectively and respectfully with customers at all levels