Visitor Guide

As a Visitor Guide you will:

• Provide educational and informative tours of the United States Capitol to groups of various sizes interests and needs. Tour groups usually include the general public and may include Congressional Members and their staff and/or prominent visitors. You will need to have a thorough knowledge of the history of the United States Capitol and the United States Congress to share onyour tours as well as when delivering presentations on the history and artifacts in the US Capitol Building and the US Capitol Visitor Center. You will also expected to provide tours of the United States Capitol Dome.
• Serve as one of the primary points of contact for the visitors that arrive at the Capitol Visitor Center on a daily basisas many as visitors per day during the peak visitation period. As a Visitor Guide you are expected to provide exemplary customer service by welcoming and proactively engaging with visitors responding to requests from visitors and providing information about a variety of topics including but not limited to security guidelines the amenities available in the Visitor Center and the process for going on a tour of the Capitol.
• Provide assistance to visitors with a variety of functions including but not limited to general directions and way-finding reservation check-in and tour pass distribution coat check services large group coordination distribution of listening devices and theater loading and operations.
• Provide assistance if neededto visitors who require special attention advising them appropriately according to their needs.
• Walk talk and stand for hours up to an entire shift. You will also need to walk up and down many flights of stairs throughout the shift including the steep and narrow stairways utilized for tours of the U.S. Capitol Dome. As a Visitor Guide you may be assigned duties outdoors in a variety of weather conditions to facilitate visitors entering the buildings or to provide support for special events.
• Operate various types of equipment such as computers coat check carousels two-way radios assisted listening devices and audio visual touch addition you will need to lift items which may weigh up to 20 pounds such as stanchions and boxes.
• Receive guidance from the U.S. Capitol Police with regard to safety and security issues such as addressing prohibited items directing crowds and assisting visitors in the event of an emergency in the CVC or Capitol and maintaining personal safety. If anysafety and security concerns should arise you will report them to supervisors and US Capitol Police.
• Due to operational requirements you will be expected to work Saturdays and holidays and may be expected to work Sundays and/or evenings in support of special events.

*** Please Note: This position is temporary in nature and is not to exceed 13 months. This is strictly a temporary appointment where there is no permanent need or permanent funding available for the work involved and that the temporary appointment is limited in duration. The duration of this temporary appointment may be shorter or longer depending on the duration of the work or project. The temporary position may also be terminated at any time due to lack of work and/or lack of funds without any advance notice. As a non-permanent employee you may also be separated for failure to meet managements expectations with no advance notice.

Conditions of employment

• You must be able to pass a drug test and background check.
• Your resume and question responses must demonstrate the job-related KSAs.
• You must meet the definition of specialized experience.

To be employed by the Architect of the Capitol in a paid position an individual must meet one of the categories below:

• A citizen of the United States;
• A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
• A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
• A person who owes allegiance to the United States (nationals of American Samoa Swains Island and the Northern Mariana Islands and nationals who meet other requirements described in 8 U.S.C. 1408); or
• A person who is currently an officer or employee of the Government of the United States.

Qualifications

You must meet the United States Office of Personnel Managements (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule is available for your review on the OPM web site at experience is experience that has equipped you with the particular knowledge skills and abilities to perform successfully the duties of the position and that is typically in or related to the position to be filled. To be creditable specialized experience must have been equivalent to at least the next lower grade level.

Candidates for the GS-07 grade level must have at least 52 weeks of specialized experience equivalent to theGS-06 grade level in the Federal service. Specialized experience for this position includes:

• Providing specific interpretations and explanations of the significance development and/or importance of historical features;
• Answering visitors questions by providing an explanation and description of the background of events leading up to the historical construction and development origin growth or development of the site; and
• Ushering groups in an orderly fashion and keeping them on a specific schedule.