Housing Partner

We are looking for an experienced housing professional to join our SouthHousing Partnership team on a permanent basis tocovera patch in the Bracknell area but with flexibility to cover other patches as required. The ideal candidate will be within a commutable distance to the patch.

Our housing partners manage a patch of up to 600 properties delivering a proactive tenancy and property management service as well as responding to customer enquiries asappropriate. The closest office is in Bracknell which you willbe requiredto attend for training teammeetingsand team collaboration days but we also have an agile working policy so working from home or other locations in between customer appointments isan option.

You will directly deliver a range of tenancy management and neighbourhood services collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean safe and a place where our customers want to live to and thrive. You will be visible and approachable an understanding of local issuestaking accountability for the quality of homesneighbourhoodsand servicesthat Abriprovides.

To be successful in this role you willhave:

• Access to your own a vehicle and able to drive daily across the region.

• Hold CIH level 3 housing qualification or be committed to enrol within the first year. This will be paid for by Abri.

• Working experience of Customer Management systems to record customer contact with proficient IT skills and be digitally confident.

• The ability to manage challenging situations and influence difficult conversations with customers to achieve a positive outcome.

• Working experience of legal housing management processes managing breaches oftenancyand taking cases through the court process.

• Be able to work independently and manage a varied case load within key performance service targets.

• Experience of developing andmaintainingcross departmental and multi-agency working.

This is an amazing opportunity to integral part of the driven and motivated housing partnership team and contribute to improve customer experience and services. If you have proficient IT skills are digitally confident and a proactive problem solver with excellent communication skills this may be the job for you!

For more information pleaselookat the job description below.

INDABRI

Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.

We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms

Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.

• Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
• Wereinvesting in our communities to address local issues and create opportunities for everyone

As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategicobjectivescan be found at.